how to change ecitizen password

Have you forgotten your eCitizen Password and are looking for the steps involved in changing the eCitizen Password? Learn How To Change eCitizen Password online today in simple steps.

[Are You Looking For A New KRA PIN Number? Apply For KRA PIN Registration Today.]

To be able to change your eCitizen Password, you need to ensure that you are still using the mobile number that is listed in your eCitizen account. This is important because it’s where you will get the eCitizen password reset code. Even though it’s also important to know the eCitizen email address for your eCitizen account, the mobile number is of utmost importance.

Read Also: How To Download Police Clearance Certificate On eCitizen

This is due to the fact that the eCitizen verification code is sent much faster to mobile phone number that is used in your eCitizen account than having it sent to your email address which sometimes takes a much longer time. So, I highly recommend that you use the mobile number as a way of getting the eCitizen verification code that is needed when you want to change your eCitizen Password.

Requirements Needed To Change eCitizen Password

As I have mentioned above, you will first need to ensure that you have an active eCitizen account and that you are still using the mobile number listed in your eCitizen account.

  • eCitizen Account

You need to ensure that you have an active eCitizen account. This is a very important account when you are looking to get the various Kenyan Government services.

  • eCitizen Mobile Number 

The other important requirement in the process of changing your eCitizen Password is the mobile number that is or was used in your eCitizen account. I highly recommend using your Safaricom mobile number as the eCitizen password reset code is sent much faster there.

Having looking at the two key important requirements that are needed in the process of changing eCitizen Password i.e eCitizen Account and eCitizen Mobile Number, we can now look at the step by step guide of How To Change eCitizen Password.

How To Change eCitizen Password

Step 1: Visit eCitizen 

The first step in changing eCitizen Password is to visit eCitizen using the link https://www.ecitizen.go.ke 

[Have You Lost or Forgotten Your KRA PIN Number? Apply For KRA PIN Retrieval Today.]

visit ecitizen

Step 2: Click On Sign In Button

Next, click on the sign in button that is located on the top right hand side of eCitizen website. This is as illustrated in the screenshot below.

click on the sign in button

Step 3: Click On Forgot Your Password

In the next window that opens, click on the link written forgot your password. This is located just underneath the login box.

click on forgot ecitizen password

Step 4: Enter Your ID Number

In this step, you will need to enter your Kenyan ID Number in the ID Number field box. You will also note that it says enter email address also, but its highly recommended that you enter your national ID Number instead of email address. Once you have entered your ID Number, click on the Reset My Password button. 

enter your kenyan id number

Step 5: Select A Password Reset Method

In this step, you will need a password reset method from the two options that are listed i.e Mobile Number or Email Address. I highly recommend that you select the Mobile Number method as it is the fastest way to receive your eCitizen verification code from eCitizen servers. Once you have selected mobile number, click on the Reset My Password button. 

select password reset method

Step 6: Check Your Phone For eCitizen Password Reset Code

The eCitizen verification code will be sent to your mobile number. You will receive the eCitizen Password Reset Code which is a 6 digits verification code that is sent from the messenger ID of ECITIZEN. You will enter the 6 digits eCitizen Password Reset code and click on the continue button. 

enter ecitizen password reset code

Step 7: Type New eCitizen Password

In this step, you will need to type in your new eCitizen Password. It is important to set an eCitizen Password that you can easily remember. Once you have entered and confirmed your new eCitizen Password, click on the Reset My Password button. 

enter new ecitizen password

Once you have clicked on the Reset My Password button, you will get a notification that “Your password has been changed successfully.”

your ecitizen password has been changed successfully

Read Also: How To Get HELB Clearance Certificate On eCitizen

At this point you can be able to login to your eCitizen account with the new eCitizen Password that you have just setup using the steps that are outlined above in this article. The above 7 steps sums up the whole process of changing your eCitizen account password. So, next time you have forgotten your eCitizen password, you need to ensure that you follow the above steps on How To Change eCitizen Password. 

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