KRA One Time Password (OTP) Verification of Email Addresses
Please be informed that the KRA One Time Password (OTP) solution seeks to validate and update taxpayers’ email details as part of the ongoing data cleaning initiatives by Kenya Revenue Authority.
Please note that the KRA OTP code sent to the email is only valid for 15 minutes after which it expires. In case it does you are required to send the verification code again and a new code will be sent to your email.
Just log into your iTax account, click on send verification code prompt after confirming the email address. Use Chrome/Mozilla browser to request for KRA OTP code. Please note that the OTP code sent to the email is only valid for 15 minutes after which it expires. In case it does you are required to send the verification code again and a new code will be sent to your email.
The KRA OTP verification code will be sent to the email address that you provided within 5 minutes. Enter the four digit code and verify the email address to complete the verification process of your email address on the KRA iTax Portal.
Please ensure that you use a valid and correct working email address when requesting for your KRA OTP verification code.
When you login to theiTax accountfor the first time right now, you will see a pop up dialog screen as shown below requiring you as a taxpayer with an iTax account to verify your email address so that you can continue to access iTax functionalities.
Screen 1: A dialog box whereby you will be required to enter a correct working email address and click on the send verification code button.
The next thing that you will do once you have received the four digit OTP verification code is to enter it on the pop up box as shown below.
Screen 2: A dialog box whereby you will enter the four digit verification code that was sent to your email address and click on the submit button.
Once you have done everything correctly as shown above, the last pop will show as illustrated below.
Screen 3: Your email verification process has been completed. You will click on the OK button and you will now be able to use your iTax account.
After verifying your email address via KRA OTP verification code, you will be able to access the full functionalities of your iTax account with ease.
HOW TO REQUEST FOR KRA OTP VERIFICATION CODE USING GOOGLE CHROME BROWSER IN PRIVATE MODE (INCOGNITO)
When accessing your account via KRA iTax Portal, we recommend using Google Chrome browser in Incognito mode (private mode) by clicking: Control + Shift + N (Ctrl+Shift+N) on your keyboard. By using Google Chrome, the the process of requesting for KRA OTP Verification via email address becomes much easier.
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