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cyber.co.ke privacy policy

Cyber.co.ke Privacy Policy

Your privacy is important to Cyber.co.ke and always has been. So we have developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

How Personal Information about Customers is used?

User data may be shared with Cyber.co.ke providers to improve order processing and customer service. It may also be used both for marketing research purposes and customer relation management. We use the data for purposes set out in our Privacy Policy including:

  • Providing, improving, analyzing and personalizing our KRA iTax Services in Kenya.
  • Complying with Data Protection Laws and Protecting the Rights or Safety of Cyber.co.ke Portal and its users. 
  • Creating reports using aggregated and anonymized data for statistical and analytical purposes. 

The above data is necessary so as to enable us provide the KRA Services that our users in Kenya need on a day to day basis. If you do not wish to accept, you may not use Cyber.co.ke Portal

What is done with your personal information?

User data collected helps us to personalize our website according to each user’s wishes and preferences. Offering you the most spontaneous and friendly surfing experience is our priority. Data collected are for statistical purposes only and help us to:

  • Process KRA iTax Services and Online Orders
  • Deliver KRA iTax Online Services
  • Develop our Online KRA iTax Services
  • Process payments for online orders and communicate with you about your orders, services and promotional offers
  • Keep and update our database and your accounts with us
  • Propose a unique and targeted navigation experience

What about Cookies?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features to make your navigation experience unique and targeted.

The acceptance of cookies is not a requirement for visiting the Site. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site.

We only use cookies for your convenience in using the Site and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. 

Cyber.co.ke uses Google Analytics, Quantcast, Yandex and Bing for marketing and personal data optimization purposes. Cyber.co.ke also uses Google Digital Marketing to propose targeted offers and services.

What is the accuracy of the Personal Data provided to Cyber.co.ke?

You declare and guarantee that you are the owner or have the necessary rights on the content that you transmit to us; that at the date of its transmission (i) the content is exact and true, (ii) the use of the content does not contravene any of our policies and will not be damaging to any third party (i.e. that the content is not defamatory).

How Secure is Information about Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input on our website.

Examples of Information Collected:

    • Information you give us: You provide most such information when you search, order for services online, post, participate in a contest or questionnaire, or communicate with customer service.
    • Automatic information: Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; the full Uniform Resource Locator (URL) click stream to, though, and from our website, including date and time; cookie number; products you viewed or searched for. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
    • Mobile: Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.

What are your rights?

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.

Privacy Policy Last Updated: 5:49PM 14/02/2018.

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