How To Change or Reset iTax Password (Step-by-Step)

Looking for a simple guide on How To Change or Reset iTax Password on iTax (KRA Portal)? In this blog post, we provide a step-by-step process to help you change or reset iTax Password.

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KRA PIN REGISTRATION

KRA PIN RETRIEVAL

KRA PIN UPDATE

KRA PIN CHANGE OF EMAIL ADDRESS

Requirements Needed In Changing or Resetting iTax Password

To change or reset iTax Password, you need to have KRA PIN Number and Email Address Linked to KRA PIN Number.

• KRA PIN Number

KRA PIN Number is the most important requirement that you need to have with you when you want to login to iTax (KRA Portal). If by any chance you have forgotten or you don’t remember your KRA PIN, you can submit your service request online using CYBER.CO.KE and our customer support team will be able to assist with the retrieval of your KRA PIN Number.

• Email Address Linked to KRA PIN Number

The next requirement that you need in the process of changing or resetting iTax Password is the Email Address Linked to KRA PIN Number. This is the email address where the KRA will send you the password reset email which you will use to setup a new iTax Password. So, you need to ensure that you can access the Email Address Linked to KRA PIN Number for you to be able to change or reset iTax Password easily.

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KRA PIN REGISTRATION

KRA PIN RETRIEVAL

KRA PIN UPDATE

KRA PIN CHANGE OF EMAIL ADDRESS

How To Change or Reset iTax Password

The following are the 7 main steps involved in the process of How To Change or Reset iTax Password that you need to follow.

• Step 1: Visit iTax (KRA Portal)

The process of changing iTax Password online requires that you first visit iTax Portal using https://itax.kra.go.ke/KRA-Portal/

• Step 2: Enter KRA PIN Number and Click on Forgot iTax Password

Next, once on the iTax Portal homepage, enter your KRA PIN Number and click on “Forgot iTax Password” link that is located under the login button.

• Step 3: Fill the Forgot iTax Password Form

In this step, fill in the forgot iTax Password online request form. You do this by solving the arithmetic question (security stamp) and clicking on the “Submit” button.

• Step 4: iTax Password Reset for iTax Portal Account

In this step, you need to check the Email Address linked to your KRA PIN Number, where you will receive the iTax Password Reset email which contains your KRA PIN Number and the iTax Password Reset that has been sent by the system and this will serve as the old/temporary password that you will use to change the iTax Password on KRA Portal (iTax Portal).

• Step 5: Visit iTax (KRA Portal)

Once you have received the iTax Password reset email, you have to visit the iTax Portal once again for purposes of logging in by using the link https://itax.kra.go.ke/KRA-Portal/

• Step 6: Enter KRA PIN Number and iTax Password Reset

In this step, once you are on the iTax Portal login page, enter your KRA PIN Number and the iTax Password reset (old password/temporary password that was sent to your email address by KRA), solve the arithmetic question (security stamp) and click on the “Login” button.

• Step 7: Setup a new iTax Password online

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KRA PIN REGISTRATION

KRA PIN RETRIEVAL

KRA PIN UPDATE

KRA PIN CHANGE OF EMAIL ADDRESS

The last and most important step in the whole process of changing iTax Password is where you are required to setup a new iTax Password for your account. In this last step, you will be required to fill in the following details/fields: Old Password (password reset that was sent to your email address), New Password (password that you will be using to access KRA Portal), Confirm New Password (the same password confirmation), Security Question, Security Answer, Confirm Security Answer and the Disclaimer Check Boxes (I Agree to the KRA Website Policy and Disclaimer and  I have read the KRA Website Secure Password Policy Guideline).

Once you have filled in all the security information required for iTax Password reset above, click on the “Submit” button. You will get a message that “Your KRA password has been successfully changed” on KRA Portal and this will log you in automatically. The most important thing to keep in mind is that the process of changing iTax Password online requires that you have with you both the KRA PIN Number and Email Address Linked to KRA PIN Number. Once you have these two requirements, then you can follow the above outlined 7 steps so as to be able to change your iTax Password successfully.

Matthews Ohotto

Matthews Ohotto is a Digital Content Creator at CYBER.CO.KE, specializing in crafting insightful and informative blog posts that empower readers with practical knowledge. Holding a Bachelor’s Degree in Business Information Technology (BBIT) from JKUAT, he blends technical expertise with a passion for clear and impactful communication. He is dedicated to breaking down complex topics into easy-to-understand content that educates and inspires. Need help? Send email to: [email protected]