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How To Change Mobile Number on iTax: To successfully change Mobile Number on iTax, you need to carefully follow the step-by-step instructions outlined below to ensure the process is completed correctly.
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Steps To Change Mobile Number on iTax
To successfully Change Mobile Number on iTax, follow the steps outlined below.
Step 1: Visit iTax
To be able to change or update your mobile number on iTax, the first thing that you need to do is to visit iTax using the url https://itax.kra.go.ke/KRA-Portal/
Step 2: Log in to iTax
Once you are on iTax, you need to do the following; enter KRA PIN Number or National ID Number, click on “Continue” button, enter iTax Password (KRA Password), solve the arithmetic question (security stamp) and click on the “Login” button to access your iTax account.
Step 3: Click on Registration – Amend PIN Details – Update Contact Details
In this step, from your iTax account dashboard, on the top menu, follow this sequence; click on “Registration” menu, then “Amend PIN Details” and finally “Update Contact Details” to start the process of changing and updating your mobile number on iTax.
Step 4: Amend Contact Details
Next, select and delete the current mobile number and proceed to enter your new mobile number on iTax. Once you have entered your mobile number, you will be prompted to verify the same by sending mobile OTP to the new mobile number. Proceed by clicking on the “OK” button.
In order to continue using iTax functionality you are required to verify your mobile number.Please click “Send Mobile OTP” button to receive OTP on mentioned mobile number.
Step 5: Send Mobile OTP
In this step, you need to click on the “Send Mobile OTP” button to receive the OTP verification code from Kenya Revenue Authority (KRA) via SMS. You will receive an SMS from KRACare stating:
Dear iTax User, Your One Time Password (OTP) is: 8**1. This OTP will expire in 15 minutes.
You need to enter that mobile OTP verification code and click on the “Submit” to complete the process of changing and amending mobile number on iTax.
Step 6: Mobile Number Changed Successfully
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In the final step, after entering the Mobile OTP on iTax, you will receive a notification stating, “Taxpayer contacts have been updated successfully. You can reprint your PIN certificate to get the new details.” This message confirms that your mobile number has been successfully changed and updated on iTax.
Matthews Ohotto is a Writer at CYBER.CO.KE and a Creator at YouTube channel Taxpayer Tutorials. He specializes in writing helpful Articles and creating informative Videos that empower Kenyans with practical skills and knowledge. He holds a Bachelor’s Degree in Business Information Technology (BBIT) from Jomo Kenyatta University of Agriculture and Technology (JKUAT).
