How To Access KRA Portal Using PIN Number And Password

Get to know How To Access KRA Portal Using PIN Number And Password. Learn the steps to follow when you need to login to KRA iTax Portal today. 

KRA Portal has really changed the way taxpayers access and get KRA Services in Kenya. Being successor to the defunct Mapato System, accessing and using KRA Portal is quite not easy for many taxpayers who do not know the procedure to take in accessing KRA iTax Portal. 

In this article, I am going to share with you the steps involved and which you should follow each time you need to access your iTax Portal Account commonly referred to as the iTax Account. By the end of the article, you will have the basic idea of how to access iTax Portal. 

READ ALSO: How To Apply For Tax Compliance Certificate (Simplified Process)

The KRA Portal is part of the third generation system by Kenya Revenue Authority (KRA). The core purpose of the KRA Web Portal is basically to generate and issue new KRA PIN Numbers to taxpayers in Kenya, not forgetting the other myriad of services that the KRA Online Portal offers to Kenyans. Before we dive any further, we need to understand the basics of the iTax KRA Portal. We need to look at what KRA Portal is, its uses and key functionalities that Kenyan taxpayers need and use on a day to day basis. 

Normally, to be able to access your KRA PIN Portal Account, you need to have with you the credentials that are needed i.e. KRA PIN Number and iTax Password. These tow form the basis of accessing iTax Account with ease. But in most cases, many Kenyans either have forgotten their KRA PIN Number or even the email that they used in KRA PIN Portal or KRA Portal (iTax Portal). 

The good thing is that incase you have forgotten your KRA PIN Number or even iTax Password (KRA Password), here at Portal we can gladly assist you with that. Incase you have forgotten your KRA PIN, then you can request for KRA PIN Retrieval and have both your KRA PIN Number and KRA PIN Certificate sent to you. Incase you have forgotten your iTax Password, you can request for KRA PIN Change of Email Address so that you can be able to change your KRA Password. 

What Is KRA Portal?

What Is KRA Portal

The KRA Portal is a web service system operated by Kenya Revenue Authority (KRA) for purposes of issuance of new KRA PIN numbers, File KRA Returns, Make Tax Payments among other services. The services that the KRA Online Portal are many but focussing on just the most common as shown above. 

The new KRA Web Portal (iTax) is much advanced than its predecessor the KRA Mapato System sometimes referred to as System System that is no longer available to the public. Having using the Mapato System early 2010/2011, I can say that iTax is far much better and for those of you who never got a chance to use the now defunct system, be thankful that you have iTax. 

Now that being said, we need to look at the steps that one should follow when trying to access the KRA iTax Portal online. But first we need to look at the requirements that you need to have with you before trying to access the iTax Web Portal. 

Requirements Needed To Access To KRA Portal

For you to be access to log into your KRA Online Portal, there are two core requirements that you need to have with you. This is; KRA PIN Number and iTax Password. I am going to briefly expound on each requirement. 

  • KRA PIN Number

This is the first requirement that you need to have with you before trying to access the KRA Online Web Portal. By any chance, if you don’t know your KRA Number or have forgotten it, you place and submit KRA PIN Retrieval order online at Portal today. Our support team will work on your order and sent you your KRA PIN to your email address. At the same time time, if you require a new KRA PIN, you can also submit KRA PIN Registration order here and you will be sorted out within 3 minutes with a new KRA PIN Number

  • iTax Password

The other requirement that you need to have with you is your KRA iTax Password. If by any chance you have forgotten or don’t remember the iTax Password, you can reset it online. Check out our guide on How To Reset KRA iTax Password. Once you have reset the password, a new one will be sent to the registered email address. If you need to Change your KRA iTax Email, you can also submit order online at Portal for KRA PIN Change of Email Address. Your email address will be changed to a new one so as to enable you reset your iTax Password with ease and convenience. 

Now that we have laid down the foundation to this process, we can now look at How To Access KRA Portal Using PIN Number And Password step by step. 

How To Access KRA Portal Using PIN Number And Password

Step 1: Visit KRA iTax Portal using

The first step that you need to take is to ensure that you visit the KRA iTax portal using the link provided above in the title. 

access kra itax portal

Step 2: Enter Your KRA PIN Number

In this step, you will need to enter your KRA PIN Number. If you have forgotten your KRA PIN, you can request for KRA PIN Retrieval here at Portal and your KRA PIN will be sent to your email address immediately. Once you have entered your KRA PIN Number, click on the “Continue” botton to proceed to the next step.

enter kra pin number

Step 3: Enter KRA iTax Password and Solve Arithmetic Question (Security Stamp)

In this step, you will be required to enter your KRA iTax Password and also solve the arithmetic question (security stamp). If you have forgotten your iTax Password, you can check our article on How To Reset KRA iTax Password. A new password will be sent to your email and you can use it to login. Once you have entered your iTax Password, click on the “Login” button to access your iTax Portal Account. 

enter kra itax password and security stamp

Step 4: iTax Portal Account Dashboard

Once you have entered the correct iTax Password as illustrated in Step 3 above, you will be able to see and access your iTax Account Dashboard. In your KRA Portal account, you will able to see a myriad of tabs usch as; Registration, Returns, Debt and Enforcement, Payments, Assessment Disputes, Refund, Certificates, Useful Links, e-Communication, County and My Ledger. This is as illustrated in the screenshot below. 

kra portal dashboard

The last step completes your step by step guide on How To Access KRA Portal Using PIN Number And Password. So, next time you need to access your KRA iTax Portal dashboard, you can follow the 4 quick steps. 

As illustrated above, you can see that the KRA Portal has a wide range of functionalities and services request that a taxpayer can make to Kenya Revenue Authority (KRA) and easily. Make the process of logging into KRA Portal as easy as A,B,C,D with the above illustrated step by step guide. 

READ ALSO: How To Download KRA Income Tax Returns Form (Excel Sheet)


Matthews Ohotto is a holder of Second Class Honours Upper Division Degree in Business Information Technology (Bachelor of Business Information Technology – BBIT) from Jomo Kenyatta University of Agriculture and Technology (JKUAT). He is the Founder of Portal in Kenya and also a Blogger and Editor at Portal Blog. He has vast knowledge in two key aspects of Information Technology (IT), that is the link between Information Technology and the Business Environment. In matters Taxation in Kenya, he has vast Tax Experience and Tax Knowledge in relation to Kenya Revenue Authority (KRA) iTax Services such as: KRA Individual Services, KRA Business Services and KRA Returns Services; and is well experienced in KRA Tax Obligations for both Individuals (Persons) and Non Individuals (Entities) such as: Income Tax Resident, Income Tax Non Resident, Income Tax PAYE, Turnover Tax, Digital Services Tax, Value Added Tax, Income Tax Company and Income Tax Partnership. Here at Portal, we pride ourselves on being the experts that our customers and readers in Kenya can count and rely on for whatever KRA needs or issues that they might have. Do you need any assistance? Call, WhatsApp or SMS +254 723 737 740 or Send us an Email to: [email protected] (General Support) and [email protected] (Orders Support) today.