How To Change or Reset KRA Password (Step-by-Step)

Looking for a simple guide on How To Change or Reset KRA Password on iTax (KRA Portal)? In this blog post, we provide a step-by-step process to help you change or reset KRA Password.

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KRA PIN REGISTRATION

KRA PIN RETRIEVAL

KRA PIN UPDATE

KRA PIN CHANGE OF EMAIL ADDRESS

Requirements Needed In Changing or Resetting KRA Password

To change or reset KRA Password, you need to have KRA PIN Number and Email Address Linked to KRA PIN Number.

• KRA PIN Number

KRA PIN Number is the most important requirement that you need to have with you when you want to login to iTax (KRA Portal). If by any chance you have forgotten or you don’t remember your KRA PIN, you can submit your service request online using CYBER.CO.KE and our customer support team will be able to assist with the retrieval of your KRA PIN Number.

• Email Address Linked to KRA PIN Number

The next requirement that you need in the process of changing or resetting KRA Password is the Email Address Linked to KRA PIN Number. This is the email address where the KRA will send you the password reset email which you will use to setup a new KRA Password. So, you need to ensure that you can access the Email Address Linked to KRA PIN Number for you to be able to change or reset KRA Password easily.

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KRA PIN REGISTRATION

KRA PIN RETRIEVAL

KRA PIN UPDATE

KRA PIN CHANGE OF EMAIL ADDRESS

How To Change or Reset KRA Password

The following are the 7 main steps involved in the process of How To Change or Reset KRA Password that you need to follow.

• Step 1: Visit iTax (KRA Portal) 

The first step in the process of changing KRA Password is to visit KRA Portal by using https://itax.kra.go.ke/KRA-Portal/

• Step 2: Enter KRA PIN Number and Click on Forgot KRA Password

Next, on the KRA Portal login page, enter KRA PIN Number and click on the “Forgot Password” link that is located under the login button.

• Step 3: Fill the Forgot KRA Password Form

In this step, fill in the forgot KRA Password form. You do this by solving the arithmetic question (security stamp) and clicking on the “Submit” button.

• Step 4: KRA Password Reset for KRA Portal Account

Check your Email Address linked to the KRA PIN Number, you will receive the KRA Password Reset mail which contains your KRA PIN Number and the Password Reset that has been sent by the system and this will serve as the old/temporary password that you will use to change the KRA Password on KRA Portal (iTax Portal).

• Step 5: Visit iTax (KRA Portal)

Once you have received the KRA Password reset email, you have to visit the KRA Portal once again for purposes of logging in by using the link https://itax.kra.go.ke/KRA-Portal/

• Step 6: Enter KRA PIN Number and KRA Password Reset

Once you are on the KRA Portal login page, enter your KRA PIN Number and KRA Password reset (old password/temporary password that was sent to your email address by KRA), solve the arithmetic question (security stamp) and click on the “Login” button.

• Step 7: Setup a new KRA Password online

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Select your service request below to get started.

KRA PIN REGISTRATION

KRA PIN RETRIEVAL

KRA PIN UPDATE

KRA PIN CHANGE OF EMAIL ADDRESS

The last step in the process of changing KRA Password online involves filling in the security information on the KRA Portal password reset page. You will be required to fill in the following details/fields: Old Password (password reset that was sent to your email address), New Password (password that you will be using to access KRA Portal), Confirm New Password (the same password confirmation), Security Question, Security Answer, Confirm Security Answer and the Disclaimer Check Boxes (I Agree to the KRA Website Policy and Disclaimer and  I have read the KRA Website Secure Password Policy Guideline). 

Once you have filled in all the security information required for KRA Password reset above, click on the “Submit” button. You will get a message that “Your KRA password has been successfully changed” on KRA Portal and this will log you in automatically. One thing to always remember is that you need to have both your KRA PIN Number and Email Address Linked to KRA PIN Number. Once you have these two with you, follow the above outlined 7 steps and you will be able to change your KRA Password online easily. 

Matthews Ohotto

Matthews Ohotto is an Article Writer at CYBER.CO.KE and a Video Creator on the YouTube Channel Cyber Services Kenya, specializing in crafting insightful and informative Blog Posts and Video Tutorials that empower Kenyans with practical skills and knowledge. Holding a Bachelor’s Degree in Business Information Technology (BBIT) from JKUAT, he blends technical expertise with a passion for clear and impactful communication. Do you need his help? Email Address: [email protected]