How To Download Police Clearance Certificate

Have you applied and received an sms notification from DCI telling you to download your Police Clearance Certificate? Learn the steps involved in How To Download Police Clearance On eCitizen.

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The Police Clearance Certificate is one of the most important documents that each and every Kenyan individual needs to have. One of the most important areas that the Police Clearance Certificate comes in handy is in job application both in the public or private sector in Kenya. This in turn has led to the increase in the demand of the Police Clearance Certificate that is issued by the Directorate of Criminal Investigations (DCI).

Read Also: How To Get HELB Clearance Certificate On eCitizen

The Police Clearance Certificate can be easily downloaded form a person’s eCitizen account once they have received and SMS notification from the Directorate of Criminal Investigations (DCI), that their Police Clearance Certificate has been generated and one needs to login to their eCitizen account so as to be able to download, save or print the Police Clearance Certificate that has been issued by the Directorate of Criminal Investigations (DCI).

Requirements Needed To Download Police Clearance Certificate On eCitizen

To be able to download your issued Police Clearance Certificate, there are a set of two important requirements that are need in the whole process of downloading the Police Clearance Certificate on eCitizen account. This includes: eCitizen username and eCitizen Password.

  • eCtizen Username

Your eCitizen username can either be your national ID number or email address. Depending on what method of logging into your eCitizen account that you chose while creating your eCitizen account, the easiest and fastest method is using your national ID number as the username. You can also use your email address as the username but that normally depends on how you registered your eCitizen account. It’s recommend that your eCitizen username be your national ID number.

  • eCitizen Password

The other important requirement that is needed in the process of downloading your Police Clearance Certificate from eCtizen is the eCitizen account password. By default, many Kenyans set their default eCitizen passwords as their ID number. But it is always important to ensure that you set your eCitizen password to something strong and not necessarily have to be your ID number, this is for security of your eCitizen account.

Having looked at the two important requirements that are needed in the process of downloading the Police Clearance Certificate from eCitizen account, we can now look at the step by step guide on How To Download Police Clearance Certificate from eCitizen account.

How To Download Police Clearance Certificate On eCitizen

Step 1: Visit eCitizen 

The first step in the process of downloading your Police Clearance Certificate is to visit eCitizen using the link https://www.ecitizen.go.ke 

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visit ecitizen

Step 2: Click On Sign In Button

Next, click on the sign in button that is located on the top right hand side of eCitizen website. This is as illustrated in the screenshot below.

click on sign in button

Step 3: Enter Your ID Number and eCitizen Password

In this step, you will enter your national ID number as the username and type in the eCtizen Password that you used while creating your eCitizen account. Once you have entered both your eCitizen username and eCitizen password, click on the login button to access your eCitizen account.

enter ecitizen username and ecitizen password

Step 4: Confirm Your eCitizen Account

A new measure that was introduced on eCitizen is that dialog screen that asks you to confirm if you are logging into the correct eCitizen account i.e. your eCitizen account. After confirming your name, click on the continue button to access your eCitizen account dashboard. 

confirm your ecitizen account

Step 5: Click On Directorate Of Criminal Investigations 

Once you are logged into your eCitizen account, click on the Directorate of Criminal Investigations (DCI) service section. This is as illustrated in the screenshot below. 

click on directorate of criminal investigations

Step 6: Confirm Your Identity 

Just as in step 4 above, a prompt display will appear asking you to confirm whether its you trying to access the service. Since you are in the process of downloading your Police Clearance Certificate on eCitizen, click on the continue button. 

confirm your ecitizen account

Step 7: Click On Police Clearance Certificate Application

Under your recent applications, click on the first Police Clearance Certificate application as it denotes the latest Police Clearance Certificate on your eCitizen account. The easiest way to know if your Police Clearance Certificate has been processed by Directorate of Criminal Investigations (DCI), is by looking at the stage it’s in. For example if your Police Clearance Certificate Certificate has been processed by DCI, under the stage section it will display “GENERATED” meaning that you can be able to download, save and print your Police Clearance Certificate. 

click on generated police clearance certificate

Step 8: Download Police Clearance Certificate

In this step, you will proceed to download your Police Clearance Certificate, that is located on the left hand side of the account dashboard. There are two options that you can choose from i.e. you can choose to download the Police Clearance Certificate or you can decide to print it directly if you have a printer. In case you just need a soft copy of the Police Clearance Certificate in PDF format, you can just download it to your device. 

download police clearance certificate

Once you have successfully downloaded your Police Clearance Certificate on eCitizen account, as mentioned above you can have it printed or saved in soft copy format and will be produced in situations where the Police Clearance Certificate will be needed. Below is a sample of a Police Clearance Certificate that we have just downloaded from the eCitizen account. 

police clearance certificate

Read Also: How To Change eCitizen Password

You need to take note that the Police Clearance Certificate has both front and back page and while printing, should be printed back to back on a single page. So, when you are looking to get your Police Clearance Certificate from DCI using eCitizen, just follow the above 8 outlined steps and you will be able to easily download your Police Clearance Certificate as issued by the Directorate of Criminal Investigations (DCI). 

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