Have you applied and received an sms notification from DCI telling you to download your Police Clearance Certificate? Learn the steps involved in How To Download Police Clearance On eCitizen.
The Police Clearance Certificate is one of the most important documents that each and every Kenyan individual needs to have. One of the most important areas that the Police Clearance Certificate comes in handy is in job application both in the public or private sector in Kenya. This in turn has led to the increase in the demand of the Police Clearance Certificate that is issued by the Directorate of Criminal Investigations (DCI).
Read Also: How To Get HELB Clearance Certificate On eCitizen
The Police Clearance Certificate can be easily downloaded form a person’s eCitizen account once they have received and SMS notification from the Directorate of Criminal Investigations (DCI), that their Police Clearance Certificate has been generated and one needs to login to their eCitizen account so as to be able to download, save or print the Police Clearance Certificate that has been issued by the Directorate of Criminal Investigations (DCI).
Requirements Needed To Download Police Clearance Certificate On eCitizen
To be able to download your issued Police Clearance Certificate, there are a set of two important requirements that are need in the whole process of downloading the Police Clearance Certificate on eCitizen account. This includes: eCitizen username and eCitizen Password.
-
eCtizen Username
Your eCitizen username can either be your national ID number or email address. Depending on what method of logging into your eCitizen account that you chose while creating your eCitizen account, the easiest and fastest method is using your national ID number as the username. You can also use your email address as the username but that normally depends on how you registered your eCitizen account. It’s recommend that your eCitizen username be your national ID number.
-
eCitizen Password
The other important requirement that is needed in the process of downloading your Police Clearance Certificate from eCtizen is the eCitizen account password. By default, many Kenyans set their default eCitizen passwords as their ID number. But it is always important to ensure that you set your eCitizen password to something strong and not necessarily have to be your ID number, this is for security of your eCitizen account.
Having looked at the two important requirements that are needed in the process of downloading the Police Clearance Certificate from eCitizen account, we can now look at the step by step guide on How To Download Police Clearance Certificate from eCitizen account.
How To Download Police Clearance Certificate On eCitizen
Step 1: Visit eCitizen
The first step in the process of downloading your Police Clearance Certificate is to visit eCitizen using the link https://www.ecitizen.go.ke
Step 2: Click On Sign In Button
Next, click on the sign in button that is located on the top right hand side of eCitizen website. This is as illustrated in the screenshot below.
Step 3: Enter Your ID Number and eCitizen Password
In this step, you will enter your national ID number as the username and type in the eCtizen Password that you used while creating your eCitizen account. Once you have entered both your eCitizen username and eCitizen password, click on the login button to access your eCitizen account.
Step 4: Confirm Your eCitizen Account
A new measure that was introduced on eCitizen is that dialog screen that asks you to confirm if you are logging into the correct eCitizen account i.e. your eCitizen account. After confirming your name, click on the continue button to access your eCitizen account dashboard.
Step 5: Click On Directorate Of Criminal Investigations
Once you are logged into your eCitizen account, click on the Directorate of Criminal Investigations (DCI) service section. This is as illustrated in the screenshot below.
Step 6: Confirm Your Identity
Just as in step 4 above, a prompt display will appear asking you to confirm whether its you trying to access the service. Since you are in the process of downloading your Police Clearance Certificate on eCitizen, click on the continue button.
Step 7: Click On Police Clearance Certificate Application
Under your recent applications, click on the first Police Clearance Certificate application as it denotes the latest Police Clearance Certificate on your eCitizen account. The easiest way to know if your Police Clearance Certificate has been processed by Directorate of Criminal Investigations (DCI), is by looking at the stage it’s in. For example if your Police Clearance Certificate Certificate has been processed by DCI, under the stage section it will display “GENERATED” meaning that you can be able to download, save and print your Police Clearance Certificate.
Step 8: Download Police Clearance Certificate
In this step, you will proceed to download your Police Clearance Certificate, that is located on the left hand side of the account dashboard. There are two options that you can choose from i.e. you can choose to download the Police Clearance Certificate or you can decide to print it directly if you have a printer. In case you just need a soft copy of the Police Clearance Certificate in PDF format, you can just download it to your device.
Once you have successfully downloaded your Police Clearance Certificate on eCitizen account, as mentioned above you can have it printed or saved in soft copy format and will be produced in situations where the Police Clearance Certificate will be needed. Below is a sample of a Police Clearance Certificate that we have just downloaded from the eCitizen account.
Read Also: How To Change eCitizen Password
You need to take note that the Police Clearance Certificate has both front and back page and while printing, should be printed back to back on a single page. So, when you are looking to get your Police Clearance Certificate from DCI using eCitizen, just follow the above 8 outlined steps and you will be able to easily download your Police Clearance Certificate as issued by the Directorate of Criminal Investigations (DCI).
DO YOU NEED ASSISTANCE WITH KRA PIN REGISTRATION, KRA PIN RETRIEVAL, KRA PIN UPDATE OR KRA PIN CHANGE OF EMAIL ADDRESS? HERE AT CYBER.CO.KE PORTAL, OUR SUPPORT TEAM CAN ASSIST YOU ON THAT QUICKLY AND CONVENIENTLY
Are you tired of the endless queues, system downtime and long waiting hours when trying to Register, Retrieve, Update or Amend your KRA PIN? Look no further, at CYBER.CO.KE Portal, we offer fast and reliable KRA Services at your convenience each day of the week throughout Kenya and the whole world at large.
With just a few clicks, you can fill the form, submit your request and make payment online and we will take care of the rest for you. We pride ourselves in being the best of the best when it comes to online cyber services in Kenya in relation to offering exceptional and unmatched KRA Services in Kenya.
Our team of iTax experts is dedicated to providing exceptional KRA Services to our customers and clients in Kenya. We understand the importance of having a KRA PIN in Kenya nowadays, therefore we strive to ensure that your KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update or KRA PIN Change of Email Address request is done immediately after you have submitted your online request today.
Our services are available 24/7/365 and we guarantee a quick turnaround time for you to get your KRA PIN together with the KRA PIN Certificate via your email address. Choose us for your KRA Services needs in Kenya and enjoy a stress-free experience. Don’t hesitate, fill the form, submit your request and pay for our services, and we will take care of the rest. Fill and submit your order online today.
SUBMIT YOUR REQUEST ONLINE TODAY AND GET YOUR KRA PIN TOGETHER WITH YOUR KRA PIN CERTIFICATE IN 3 MINUTES QUICKLY AND CONVENIENTLY TODAY
Since CYBER.CO.KE is an online cyber cafe platform/portal, all services offered to customers in Kenya are charged. To make payment, Go to Lipa na M-Pesa; Select Buy Goods and Services; Enter Till Number 9181993; Enter Amount Kshs. 200; complete the payment for your submitted online order request.
HOW TO PAY FOR YOUR SUBMITTED ONLINE REQUEST AT CYBER.CO.KE PORTAL USING LIPA NA M-PESA TILL NUMBER 9181993
Step 1: Go to Lipa na M-Pesa
Step 2: Select Buy Goods and Services
Step 3: Enter Till Number: 9181993
Step 4: Enter the amount: Kshs. 200
Step 5: Enter your M-PESA PIN and confirm the details
You will get an SMS notification from M-PESA upon successful payment of Kshs. 200 to CYBER.CO.KE for your online order request for KRA Services. Once your online order request has been submitted successfully to CYBER.CO.KE, our support team shall process your order and send to your email address the KRA PIN Certificate. We understand the importance of having a KRA PIN and our team of experts always works tirelessly to ensure that your registration, retrieval, update or amendment request is seamless, fast and convenient.
Thank you for selecting us as your trusted provider for your KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update or KRA PIN Change of Email Address requirements here in Kenya. We genuinely appreciate your decision and value the trust you have placed in our services. Our dedicated team is committed to delivering exceptional customer service and ensuring a seamless experience for you. When it comes to provision of online KRA Services, we are the ultimate leaders and others follow us.
We are thrilled to have the opportunity to assist you with your KRA related requests and we are already looking forward to serving you again in the future. Our goal is to exceed your expectations and provide you with the highest level of satisfaction. Rest assured that we will handle your submitted KRA Services request with the utmost professionalism and attention to detail. Our streamlined processes and knowledgeable staff will ensure that your requirements are met efficiently and accurately.
Once again, we express our sincere gratitude for choosing us. Your satisfaction is our top priority and we are here to make your experience smooth, convenient, and fast. We eagerly anticipate the opportunity to serve you again and continue to meet your KRA related needs with excellence. Please feel free to reach out to us at any time if you have any questions, concerns or additional requirements. We are here to provide you with personalized assistance and support. Thank you for your trust and we look forward to being of service to you again soon.

Knowledge Base is dedicated blog section on CYBER.CO.KE that helps Kenyans learn and know how to things online with ease and convenience. We share well researched and in-depth Tutorials and Blog Posts for both our Kenyan readers and also global readers at large. We are the fastest growing and trustworthy Online Tutorials and Blog Posts site in Kenya. Stay updated daily with latest blog posts.
ARE YOU LOOKING FOR QUICK AND EFFICIENT KRA SERVICES IN KENYA? AT CYBER.CO.KE WE ARE HERE TO HELP AND ASSIST YOU CONVENIENTLY. SUBMIT YOUR REQUEST ONLINE AT CYBER.CO.KE TODAY.
![]() KRA PIN REGISTRATION |
ARE YOU LOOKING FOR KRA PIN REGISTRATION SERVICES? WE ARE HERE TO ASSIST. SUBMIT YOUR REQUEST FOR KRA PIN REGISTRATION ONLINE AT CYBER.CO.KE TODAY. YOUR KRA PIN NUMBER AND KRA PIN CERTIFICATE WILL BE SENT TO YOUR REGISTERED EMAIL ADDRESS ONCE YOUR REQUEST HAS BEEN DONE. |
|
![]() KRA PIN RETRIEVAL |
ARE YOU LOOKING FOR KRA PIN RETRIEVAL SERVICES? WE ARE HERE TO ASSIST. SUBMIT YOUR REQUEST FOR KRA PIN RETRIEVAL ONLINE AT CYBER.CO.KE TODAY. YOUR KRA PIN NUMBER AND KRA PIN CERTIFICATE WILL BE SENT TO YOUR REGISTERED EMAIL ADDRESS ONCE YOUR REQUEST HAS BEEN DONE. |
|
![]() KRA PIN UPDATE |
ARE YOU LOOKING FOR KRA PIN UPDATE SERVICES? WE ARE HERE TO ASSIST. SUBMIT YOUR REQUEST FOR KRA PIN UPDATE ONLINE AT CYBER.CO.KE TODAY. YOUR KRA PIN NUMBER AND KRA PIN CERTIFICATE WILL BE SENT TO YOUR REGISTERED EMAIL ADDRESS ONCE YOUR REQUEST HAS BEEN DONE. |
|
![]() KRA PIN CHANGE OF EMAIL ADDRESS |
ARE YOU LOOKING FOR KRA PIN CHANGE OF EMAIL ADDRESS SERVICES? WE ARE HERE TO ASSIST. SUBMIT YOUR REQUEST FOR KRA PIN CHANGE OF EMAIL ADDRESS ONLINE AT CYBER.CO.KE TODAY. YOUR KRA PIN NUMBER AND KRA PIN CERTIFICATE WILL BE SENT TO YOUR REGISTERED EMAIL ADDRESS ONCE YOUR REQUEST HAS BEEN DONE. |
|
![]() KRA NIL RETURNS FILING |
ARE YOU LOOKING FOR KRA NIL RETURNS FILING SERVICES? WE ARE HERE TO ASSIST. SUBMIT YOUR REQUEST FOR KRA NIL RETURNS FILING ONLINE AT CYBER.CO.KE TODAY. YOUR KRA RETURNS ACKNOWLEDGEMENT RECEIPT WILL BE SENT TO YOUR EMAIL ADDRESS ONCE YOUR KRA NIL RETURN HAS BEEN SUCCESSFULLY FILED ON KRA PORTAL. |
|
![]() KRA EMPLOYMENT RETURNS FILING |
ARE YOU LOOKING FOR KRA EMPLOYMENT RETURNS FILING SERVICES? WE ARE HERE TO ASSIST. SUBMIT YOUR REQUEST FOR KRA EMPLOYMENT RETURNS FILING ONLINE AT CYBER.CO.KE TODAY. YOUR KRA RETURNS ACKNOWLEDGEMENT RECEIPT WILL BE SENT TO YOUR EMAIL ADDRESS ONCE YOUR KRA EMPLOYMENT RETURN HAS BEEN SUCCESSFULLY FILED ON KRA PORTAL. |