Kenya Revenue Authority (KRA) is inviting businesses across Kenya to become Ushuru Mashinani Service Partners and support the delivery of essential tax services at the grassroots level.
As part of its commitment to improving service accessibility, KRA launched the Ushuru Mashinani initiative to ensure that taxpayers can conveniently access key services such as registration, filing, and tax payments without necessarily visiting KRA offices.
By partnering with qualified businesses, KRA aims to bridge the gap between taxpayers and tax services – especially in underserved and remote areas – while empowering local entrepreneurs with new business opportunities.
What is KRA Ushuru Mashinani Service Partner?
Ushuru Mashinani is a community-based service delivery model that leverages existing businesses with ICT capacity to extend KRA services closer to the people.
Instead of relying solely on centralized offices, the program enables approved partners to assist individuals and businesses with essential tax processes. This approach not only improves efficiency but also reduces congestion at KRA service centers and saves time for taxpayers.
Through this initiative, KRA ensures that services are:
- More accessible
- More efficient
- More customer-friendly
Benefits of Becoming a KRA Service Partner
Joining the Ushuru Mashinani program offers both business growth and community impact. As a partner, you will:
- Expand your service portfolio by offering in-demand KRA services
- Attract more customers seeking tax-related assistance
- Generate additional income through service fees
- Increase business visibility and credibility by associating with KRA
- Support your local community by making essential services easily accessible
This is particularly beneficial for cyber cafés, business centers and ICT service providers looking to diversify their offerings.
Ushuru Mashinani Service Partner Requirements
To be considered for the program, applicants must meet specific requirements that ensure they are capable of delivering KRA services effectively and professionally.
1. Applicant and Business Information
Applicants are required to have complete and verifiable business and personal details. This ensures accountability and proper registration within the program.
You should be prepared to provide:
- Full Name of the Applicant
- Registered Business Name or Trading Name
- Active Phone Number for communication
- Valid Email Address
- KRA PIN (Personal or Business)
- Physical Business Location, including: Building Name, Town or Area and County
Having accurate and up-to-date information is essential for approval and ongoing communication with KRA.
2. ICT Infrastructure Requirements
Since Ushuru Mashinani services are delivered digitally, your business must have the necessary ICT infrastructure to support efficient service delivery.
Minimum requirements include:
- Desktop or Laptop Computer
- A reliable computer is required to access KRA systems and process client requests.
- Stable and Reliable Internet Connection
- Consistent internet access is critical for real-time service delivery, including registrations, filings, and payments.
- Printer and/or Scanner
These are necessary for printing documents, scanning client records and handling supporting documentation where required.
Without these tools, it would be difficult to provide accurate and timely services to clients.
3. Knowledge and Experience in KRA Services
While prior experience is not strictly mandatory, it is highly advantageous.
Applicants who have previously handled KRA-related services will have a better understanding of processes such as:
- KRA PIN Registration
- iTax Returns Filing
- Tax Compliance and Payments
However, even if you do not have prior experience, you can still apply – provided you are willing to learn, follow KRA procedures and maintain professionalism when handling taxpayer information.
4. Business Readiness and Compliance
In addition to infrastructure and experience, your business should demonstrate readiness to operate as a service partner.
This includes:
- Maintaining a professional working environment
- Ensuring confidentiality of client information
- Providing accurate and honest services
- Adhering to KRA guidelines and procedures
Reliability and integrity are critical, as you will be handling sensitive taxpayer data.
Who Should Apply for Ushuru Mashinani Service Partner?
The Ushuru Mashinani program is ideal for:
- Cyber cafés and ICT hubs
- Business service centers
- Entrepreneurs with access to computers and internet
- Existing KRA service providers looking to formalize their operations
If your business already assists clients with digital services, this program presents a natural opportunity to scale and formalize your operations.
Start Your Journey as a KRA Service Partner
If your business meets the above requirements, you are well-positioned to become a KRA Ushuru Mashinani Service Partner. By joining the program, you not only grow your business but also play a vital role in improving access to tax services across Kenya. Take the next step and position your business at the center of community service delivery.
