How To Reset SHA.go.ke PIN: Step-by-Step Guide

    Disclaimer: This blog is an independent informational resource. It is not affiliated with any government agency, including Kenya Revenue Authority (KRA).
  

In today’s digital healthcare environment, access to your personal health records and services is vital. The Social Health Authority (SHA) portal – accessible via https://sha.go.ke – has revolutionized how Kenyans interact with the public healthcare system. But like any digital platform, login credentials such as your SHA PIN are required to access your account.

Whether you’ve forgotten your SHA PIN or want to change it for security reasons, this article will guide you through the exact steps to reset your SHA.go.ke PIN, ensuring you can quickly regain access to your account.

What is SHA.go.ke and Why the SHA.go.ke PIN Matters?

SHA.go.ke is the official portal of the Social Health Authority – a statutory body created under Section 25 of the Social Health Insurance Act in Kenya. Its primary role is to manage a unified health insurance scheme where citizens can contribute and access preventive, promotive, curative, rehabilitative, and palliative services.

Every Kenyan using the SHA platform must authenticate with a 4-digit SHA PIN to:

Log in securely to their SHA.go.ke account
View their health benefits and covered services
Track their contributions and coverage status
Receive referrals and healthcare access across levels 4, 5, and 6 facilities

But what happens if you forget your SHA.go.ke PIN? Let’s fix that.

Why You Might Need to Reset Your SHA PIN

Resetting your SHA.go.ke PIN may be necessary if:

You’ve forgotten the 4-digit PIN you set during registration
You suspect unauthorized access to your account
You want to update your PIN for security reasons
You’re logging in for the first time and mistakenly skipped setting a PIN

The good news is, SHA has provided a quick and secure process to reset your PIN using OTP (One-Time Password) verification to protect your account.

How To Reset SHA.go.ke PIN

Follow the instructions below carefully to reset your SHA PIN.

Step 1: Go to the Official SHA Portal

Visit the official website: https://sha.go.ke. This is where all SHA related services are accessed.

Step 2: Click the “Login” Button

On the homepage, locate the “Login” button (usually at the top-right corner) and click it to proceed.

Step 3: Click “Forgot Your SHA PIN? Reset PIN”

Beneath the login input fields, you’ll see a link titled “Forgot your SHA.go.ke PIN? Reset PIN”. Click this to start the PIN recovery process.

Step 4: Select Your ID Type

You’ll be prompted to choose your ID type. Most users should select: Kenyan Citizen. Other ID types may apply in specific use cases such as foreigners or special categories.

Step 5: Enter Your National ID Number

Next, input your Kenyan National ID Number in the provided field. Click “Proceed” to move to the verification stage.

Step 6: Enter OTP Sent to Your Phone

An OTP (One-Time Password) will be sent to the phone number linked to your SHA account. Check your SMS inbox, enter the code into the portal and click “Proceed”.

Important: Your phone number must be correctly registered with SHA to receive the OTP.

Step 7: Create a New 4-Digit PIN

Once the OTP is verified, you’ll be prompted to set a new 4-digit PIN:

Enter your new PIN
Confirm it by re-entering the same digits

Make sure it’s memorable but not easy to guess.

Step 8: Click “Proceed” to Finalize

After confirming your new PIN, click the “Proceed” button to save it.

Step 9: SHA PIN Reset Successful

You’ll receive an on-screen message confirming: “SHA.go.ke PIN reset successful.”

You can now use your new PIN to log in securely at https://sha.go.ke.

Tips for Choosing a Strong and Secure SHA.go.ke Account PIN

When setting your new SHA account PIN:

Avoid obvious combinations like 1234, 0000, or your birth year
Choose a PIN that you won’t forget but that others can’t guess easily
Do not share your PIN with anyone – even family
Consider updating your PIN regularly for enhanced security

What to Do If You Don’t Receive the OTP

If the OTP doesn’t arrive:

Double-check that your phone is powered on and has signal
Wait for at least 60 seconds – sometimes there’s a delay
Ensure your SHA account has the correct mobile number registered
If all else fails, contact SHA support via their helpline or visit a nearby Huduma Centre for assistance

Your SHA.go.ke account is the gateway to accessing Kenya’s universal health coverage benefits. Whether you’re checking your coverage, managing contributions, or visiting a healthcare facility, having access to your SHA account is crucial.

That’s why it’s essential to know how to reset your SHA PIN quickly and securely. We hope this guide has provided clear and actionable steps to help you reset your SHA.go.ke PIN with confidence.