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Frequently Asked Questions

frequently asked questions at cyber.co.ke

Frequently Asked Questions (F.A.Q) at Cyber.co.ke Portal

Get KRA Services Online Today

www.cyber.co.ke

What is Cyber.co.ke Portal?

Cyber.co.ke Portal is an online portal that enables Kenyans to order, apply and pay for various KRA Services such as KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update and KRA PIN Change of Email Address online with ease and convenience.

We are driven by innovation and customer centricity in helping millions of Kenyans daily in processing their KRA Services Online with ease and convenience

What services do you offer at Cyber.co.ke Portal?

At Cyber.co.ke Portal, we currently offer 4 core Online KRA services that includes: KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update and KRA PIN Change of Email Address.

Place and submit your order online and pay conveniently using Lipa na M-Pesa Till number 745508.

What is KRA PIN Registration?

KRA PIN Registration is the process whereby Kenyans aged 18 years and above are obligated by the Law to get a KRA PIN number that they can use for various services in Kenya e.g pay taxes, apply for loans, open bank accounts, transfer motor vehicles and much more.

Place and submit order online for KRA PIN Registration services and pay conveniently using Lipa na M-Pesa Till number 745508.

What is KRA PIN Retrieval?

KRA PIN Retrieval is the process whereby we assist those who have KRA PIN numbers get them again through retrieval process. So if you already have a KRA PIN number but have forgotten it, this is the process that you need. 

Place and submit order online for KRA PIN Retrieval services and pay conveniently using Lipa na M-Pesa Till number 745508.

What is KRA PIN Update?

KRA PIN Update is the process whereby we update the old pin numbers on the new iTax system as required. This is the process of migrating KRA PINs that are not yet on iTax. 

Place and submit order online for KRA PIN Update services and pay conveniently using Lipa na M-Pesa Till number 745508.

What is KRA PIN Change of Email Address?

KRA PIN Update Change of Email Address is the process whereby we change the email address on a KRA PIN so as to enable a user reset the password thus be able to log into iTax Portal.

Place and submit order online for KRA PIN Change of Email Address services and pay conveniently using Lipa na M-Pesa Till number 745508.

Is Cyber.co.ke affiliated to KRA?

Cyber.co.ke Portal is an independent online business services entity and is not affiliated with KRA. We only assist Kenyans in processing their KRA iTax Services online with ease and convenience.

What are the payment methods available for the KRA services?

We currently allow our customers in Kenya to pay conveniently and with ease using our Safaricom Lipa na M-PESA Till Number 745508. You can find out more about how to make payments online on our Payment Methods page.

Our developers are constantly working to ensure that we add more payment methods so that we cater for other users of Airtel and Telkom.

How much do you charge for the various services?

For KRA PIN Registration we charge Kshs. 200, for KRA PIN Retrieval we charge Kshs. 200 and for KRA PIN Update we charge Kshs. 200 and KRA PIN Change of Email of Address we charge Kshs. 200. Our rates are fixed at Kshs. 200 for the three services that we offer Kenyans online. There are no transaction charges involved when paying using our Lipa na M-PESA Till Number 745508.

How are the orders processed?

The orders placed by our customers in Kenya are processed using the FIFO (First In, First Out) Method. The orders that are received and paid for early are paid for first are the ones that we work on first. The systems sorts out the orders automatically ensuring that no order is skipped or remains pending. 

Our robust online order processing systems ensures a quick turnaround on all placed orders which in turns means faster processing and minimal delays.

Do you offer refunds for orders placed at Cyber.co.ke Portal?

We only refund for orders that have been paid twice by a person or payment to a service that we don’t offer. We DO NOT OFFER ANY REFUNDS for orders that have already been done by our support staff at Cyber.co.ke Portal nor do we offer refunds for orders that have been done but the customer wrote wrong email address. 

Do you have a physical cyber cafe?

Yes, we have and operate our brand Cyber Portal Kenya in Mombasa, Kenya. You can visit us at Shopping Arcade – Digo Road, opposite Bima Tower.

Who is the founder of Cyber.co.ke?

Cyber.co.ke Portal was founded by Matthews Ohotto on 6th February 2018 and launched to the general public on 16th February 2018. You can find more information on our About Us page. The Cyber.co.ke Portal platform is operated, maintained and managed by Cyber Portal Kenya from Mombasa, Kenya.

What are your working hours?

We are an online business venture and our normal business hours and office hours are as outlined below:

Monday – Friday: 8:00 AM – 5:00 PM

Saturdays: 8:00 AM – 5:00 PM

Sundays: 11:30 AM – 4:00 PM

Public Holidays: 10:00 AM – 4:00 PM

How can I get in touch with you?

You can get in touch with us via our mobile numbers: 0723 737 740. Alternatively, you can email us at [email protected]


 


SERVING KENYANS FROM ALL 47 COUNTIES DAILY
MOMBASA COUNTY -- KWALE COUNTY -- KILIFI COUNTY -- TANA RIVER COUNTY -- LAMU COUNTY -- TAITA TAVETA COUNTY -- GARISSA COUNTY -- MANDERA COUNTY -- MARSABIT COUNTY -- ISIOLO COUNTY -- MERU COUNTY -- THARAKA NITHI COUNTY -- EMBU COUNTY -- KITUI COUNTY -- MACHAKOS COUNTY -- MAKUENI COUNTY -- NYANDARUA COUNTY -- NYERI COUNTY -- KIRINYAGA COUNTY -- MURANG'A COUNTY -- KIAMBU COUNTY -- TURKANA COUNTY -- WEST POKOT COUNTY -- SAMBURU COUNTY -- TRANS NZOIA COUNTY -- UASIN GISHU COUNTY -- ELGEYO MARAKWET COUNTY -- NANDI COUNTY -- BARINGO COUNTY -- LAIKIPIA COUNTY -- NAKURU COUNTY -- NAROK COUNTY -- KAJIADO COUNTY -- KERICHO COUNTY -- BOMET COUNTY -- KAKAMEGA COUNTY -- VIHIGA COUNTY -- BUNGOMA COUNTY -- BUSIA COUNTY -- SIAYA COUNTY -- KISUMU COUNTY -- HOMA BAY COUNTY -- MIGORI COUNTY -- KISII COUNTY -- NYAMIRA COUNTY -- NAIROBI COUNTY