How To Change eCitizen Account Email Address

The eCitizen Account Email Address plays an important role in management of the eCitizen account of an individual in Kenya. The primary purpose of the eCitizen Account email address is to allow one to receive eCitizen Password reset codes that you need to use when you want to change the eCitizen account password online. If you want to change the email address in your eCitizen account, you can do it much quickly and easily. Just like any online user account, the eCitizen email address can also be changed to a new one so as to allow one to easily login to their eCitizen account and even perform a password reset when they want to.

READ ALSO: How To Change eCitizen Account Phone Number

To change eCitizen account email address, start by visiting the platform and logging in. Utilize the eCitizen Accounts Switcher to navigate to the Account Management section. Here, focus on Account Access Information, verifying ownership by entering a One-Time Password (OTP). During this process, you can update your account details by entering a new email address. Complete the changes by entering the OTP sent to the newly provided email address. This ensures secure access to your eCitizen account while allowing you to keep your account information up-to-date, aligning with your preferences and ensuring a seamless experience within the eCitizen system.

Requirements Needed In Changing eCitizen Account Email Address

To be able to change the email address in your eCitizen account, you need two key requirements i.e. ID Number, eCitizen Account Password, eCitizen Account Mobile Number and the New eCitizen Account Email Address.

ID Number

The ID Number is needed for purposes of account login. It normally serves as the default username for all eCitizen accounts for individuals in Kenya. You need to take note that for Kenyan citizens, the ID number is the username for your eCitizen account and that is what you should use.

eCitizen Account Password

You need the eCitizen password so as to be able to authenticate that you are accessing your own personal account. The eCitizen password allows you to login to your eCitizen account. The eCitizen account password will allow you to access your account online and if you have forgotten the eCitizen account password, you can easily reset or change it.

eCitizen Account Mobile Number

The eCitizen mobile number is needed so as to be able to receive the eCitizen account verification code which will authorize the change of eCitizen email address. You need to ensure that the mobile number listed in your eCitizen account is active since the eCitizen verification code will be sent there as an SMS.

New eCitizen Account Email Address

Since you want to change the eCitizen account email address, you need to have with you the new email address that you want to use in your eCitizen account. Also the new email address is where the account verification code will be sent thus completing your request for change of eCitizen account email address.

How To Change eCitizen Account Email Address

The following are the 9 main steps involved in the process of How To Change eCitizen Account Email Address that you need to follow.

Step 1: Visit eCitizen

The first step in the process of changing the eCitizen account email address is to visit eCitizen using https://accounts.ecitizen.go.ke/en then click on the “Sign in” button to proceed to step 2 below.

Step 2: Login Into eCitizen Account

In this step, you will be prompted enter your ID Number and eCitizen account password, then click on the “Sign in” button.

Step 3: eCitizen Accounts Switcher

Once logged into eCitizen account, you will see the eCitizen account switcher where you have to switch between individual (personal) eCitizen account or organizations accounts. This is only when you have registered business names or companies in your eCitizen account. If you don’t have any of those, once you login you will access your account dashboard without the need for eCitizen account switcher option. Since we are changing the email address in eCitizen account, click on “Personal Account“.

Step 4: Click on Account Management

Once logged into eCitizen account, click on account management so as to begin the process of changing your eCitizen account email address.

Step 5: Account Access Information

In the account Access Information Section under Account Management, click on “Change” email address so as to start the process of changing the email address in your eCitizen account.

Step 6: Verify Account Ownership

Once you click on change email address link, you will be prompted to verify eCitizen account ownership. This is a security measure for purposes of confirming the eCitizen account that you want to change the email address is yours. You will have to enter your eCitizen account password and click on the “Next” button.

Step 7: Enter eCitizen Account Verification Code (OTP)

Next, you will be prompted to enter the eCitizen account verification code (OTP) that has been sent to your mobile number as an SMS. So, check the messages in your phone and enter the verification code that has been sent by eCitizen. Once you have entered the eCitizen OTP, click on the “Next” button.

Step 8: Enter New eCitizen Email Address

Once you have successfully verified the ownership of eCitizen account, you can proceed to setup a new email address for your eCitizen account. To do, in the email text box enter the new email address that you want to use in eCitizen account and click on “Next” button.

Step 9: Enter OTP Sent To The New Email Address

In this step, you need to enter the eCitizen account verification code that has been sent to your new email address so as to verify that email address in your account. Once you have entered the eCitizen verification code, click on the “Next” button. You will get a prompt that your eCitizen account has been successfully updated meaning that the email in your eCitizen account has been changed to a new one.

READ ALSO: How To Change eCitizen Account Password

So, to sum up the whole process of changing eCitizen account email address online, it is important that you ensure that you have the key requirements needed in the whole process of changing the email address in your eCitizen account. Once you have those requirements with you, then you can follow the above 9 main steps to change the email address in your eCitizen account quickly and easily.