How To Change eCitizen Password

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Get to know how to change your eCitizen Password online today through our step by step guide. Get to know how to reset the password for eCitizen. 

eCitizen portal (eCitizen account) plays an important role in the lives of thousands of Kenyans who seek various government services on a day to day basis. Like all the other online portals, it also requires a password for login. This is what is called the eCitizen Password.

eCitizen is the official digital payments platform that enables Kenyan citizens , residents and visitors access and pay for government services online.

In this article, we are going to share with you the step by step guide on the full process of how to change your eCitizen password (how to reset eCitizen password). 

How To Change eCitizen Password

Step 1: Visit https://www.ecitizen.go.ke

The first step in this process is visiting the eCitizen portal using the link provided. 

ecitizen

Step 2: Click on the Sign in Button

The next step will be clicking on the sign in button located at the top right hand side corner of the site. This is as shown below.

ecitizen sign in

Step 3: Click on Forgot Password link

In this step, you are required to click on the Forgot Password link located just beneath the password box. This is as shown below.

ecitizen forgot password

Step 4: Enter your ID number

In this step, you will be required to enter your ID number (email address). Nowadays, ID number is much preferable way since email address has lots of challenges. This is as shown below.

ecitizen id number

After entering your Kenyan ID number, click on the Reset My Password button.

Step 5: Select a Password Reset Method

In this step, you are required to select a password reset method. There are two methods available. One is via phone number and the other one is via email address. We recommend the first one (phone number). This is because the eCitizen reset password will be sent via SMS to your mobile number.ecitizen password reset method

Step 6: Check your phone for SMS from eCitizen

In this step, you need to check your phone for an SMS containing your eCitizen Reset code that you will use in the next step. The eCitizen password reset code is a 6 digit number code. This is as shown below.

ecitizen password reset code

Step 7: Enter eCitizen Password Reset Code

In this step, you will be required to enter the 6 digit eCitizen password reset code. This is as shown below. 

enter ecitizen password reset code

Once you have entered your eCitizen password reset code, click on the continue button to proceed to the next step. 

Step 8: Type New Password

In this step, you will be required to type in your new eCitizen password. You should enter a password that you will easily remember but also make sure it is a strong password. 

enter new ecitizen password

Once you have entered your new eCitizen password, click on the Reset My Password button to proceed. Once successful, you will now be able to use your new password to log into your eCitizen account.password changed

 And that is how you change your eCitizen password with easy 8 simple steps that you should follow. 

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Classique Cyber Cafe is a leading cyber business enterprise in Mombasa providing cyber services and a variety of online Government and internet services in Kenya. We have great experience in wring articles and tutorials on eCitizen, NTSA, TSC, GHRIS, NHIF, NSSF, NCA, HELB, AGPO, CRB, KUCCPS and KNEC. Feel free to share our blog post here at Cyber.co.ke Portal. 


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