How To Change KRA Email Using KRA Portal

[Are You Looking For A New KRA PIN Number? Apply For KRA PIN Registration Today.]


Did you know that you can easily change your KRA Email on KRA Portal? Learn all the necessary steps that you need to follow on How To Change KRA Email Using KRA Portal. 

KRA Email is the email address that is associated with a taxpayer’s KRA PIN on KRA Portal. It serves as a measure of enabling the taxpayer to easily reset his or her KRA Portal when they have forgotten their KRA Password. You can think of KRA Email as the backbone of all KRA PIN Numbers that are registered on KRA Portal in Kenya. 

In this article, I will be sharing with you the in-depth look into the steps and process that is involved in How To Change KRA Email Using KRA Portal. By the end of the article, you will have known the necessary steps that you should follow in case you want to change your KRA Email on KRA Portal quickly and easily. 

Did you know that here at Cyber.co.ke Portal, we offer unmatched KRA Services in Kenya that ranges from KRA PIN RegistrationKRA PIN RetrievalKRA PIN Update and KRA PIN Change of Email Address to each and every taxpayer in Kenya. Get in touch with us on: 0723 737 740 or send us an email: [email protected] today. 

READ ALSO: Steps Involved In Downloading KRA Clearance Certificate

The need to change KRA Email is driven by the fact that majority of taxpayers in Kenya change their emails on a day to day or monthly basis. In that case, to enable a smooth process of accessing KRA Portal password, knowing the steps to follow in order to change or modify the KRA Email on KRA Portal or iTax Portal is essential. 

Requirements Needed To Change KRA Email

To be able to change your KRA Email on KRA Portal or iTax Portal, there are a set of two important and crucial requirements that you need to ensure that have with you. This includes; KRA PIN Number, KRA Password and a new KRA Email. We shall look at what these three requirements needed to change KRA Email entails in a much broader way below. 

  • KRA PIN Number 

KRA PIN is the most important requirement that you need to have with you inorder to access your KRA Portal account. If by any chance you have forgotten or you don’t remember your KRA PIN, you can submit KRA PIN Retrieval order online here at Cyber.co.ke Portal and our team of experts will be able to assist with with PIN Retrieval request and your KRA PIN will be sent to the email address provided in the order form.

At the same time, if you are looking for a new KRA PIN, you can get it here in 3 minutes by submitting your KRA PIN Registration order today at Cyber.co.ke Portal. Your KRA PIN Certificate will be sent to your Email Address once the Request for PIN Registration has been done and processed from our Support team.

  • KRA Password

The next requirement that you need to have with you is your KRA Password. You will need the KRA Password to access your KRA Portal Account. If you don’t know or have forgotten your KRA Password, you can check our article on How To Reset KRA Password. Once you have requested for password reset, a new password will be emailed to you and you can use it to log into your KRA Account.

You can only change or reset your KRA Password if the email used in KRA Portal is the same as the one you currently have. If you don’t remember or need to change your KRA Email Address, you can submit KRA PIN Change of Email Address order online at Cyber.co.ke Portal and have your Email Address changed so as to enable you Reset KRA iTax Password.

  • KRA Email 

The last but definitely the least requirement that will be needed in the process of KRA Email is a new Email Address. This new KRA Email can either be Gmail, Yahoo Mail, Hotmail, Outlook and many more email clients that you can choose from. The choice of the new KRA Email that you are going to use solely depends on you, so choose a KRA Email wisely. 

How To Change KRA Email Using KRA Portal

Step 1: Visit KRA Portal

The first step that you need to take in the process of Changing KRA Email is to visit KRA Portal web address using https://itax.kra.go.ke/KRA-Portal in your browser.

Visit KRA Portal

Step 2: Enter Your KRA PIN Number in the PIN/User ID Section

In this step, you will need to enter your KRA PIN Number. If you have forgotten your KRA PIN, you can request for KRA PIN Retrieval here at Cyber.co.ke Portal and your KRA PIN will be sent to your email address immediately. Once you have entered your KRA PIN, click on the “Continue” button to proceed to the next step.

Enter Your KRA PIN Number

Step 3: Enter KRA Password and Solve Arithmetic Question (Security Stamp)

In this step, you will be required to enter your KRA Password and also solve the arithmetic question (security stamp). If you have forgotten your KRA Password, you can check our article on How To Reset KRA Password. A new password will be sent to your email and you can use it to login. Once you have entered your iTax Password, click on the “Login” button to access your KRA Portal Account.

Enter KRA Password

Step 4: KRA Portal Account Dashboard

Once you have entered the correct KRA Password and solved the arithmetic question (security stamp) as illustrated in Step 3 above, you will be logged in successfully and be able to see and access your KRA Portal Account Dashboard. Since we want to change the Email on KRA Portal or iTax Portal, we proceed to step 5 below. 

KRA Portal

Step 5: Click On The Registration Menu Tab Followed By Amend PIN Details

In this step, you will need to click on the “Registration” menu tab and from the dropdown list of the menu list items, click on “Amend KRA PIN Details.”

Click On The Registration Menu

Step 6: Select The Mode of Amendment in the e-Amendment of Registration Form

In this step, you will need to select the Mode of Amendment. In our case, we shall select the Online Form mode since want to change the KRA Email on KRA Portal. You can also choose to use the Upload Form mode of amendment but we prefer that you use the Online Form mode of amendment. The other fields on the e-Amendment of Registration Form such as the Applicant TypeTaxpayer Name and Taxpayer Name are automatically pre-filled by the system. Once you have selected the mode of amendment, click on the “Next” button.

select mode of kra pin amendment

Step 7: Fill In The Individual Registration Amendment Form

Next, you will need to fill in the Individual Registration Amendment form by selecting PIN and Basic Information tabs on the online form. This is because KRA Email part is located under Basic Information in the Individual Registration form Principal Contact Details. Once you have selected the two fields, click on the “Submit” button. This is as illustrated below.

select section of kra pin to amend

Step 8: Under Basic Information section, Scroll to Principal Contact Details Section 

Under the Basic Information tab, you will need to scroll down to the Principal Contact Details part. Under the Main Email Address, type in your new email address that you want to be using in KRA Portal. This is the new KRA Email that will also be displayed on your KRA PIN Certificate once you have successfully changed the current KRA Email on KRA Portal to a new KRA Email. This is as shown below.

For the new KRA Email to be accepted on KRA Portal, you will have to verify the same KRA Email by clicking on the Send OTP button. After doing so, you will receive an OTP that will be used to validate and authenticate your new KRA Email on the KRA Portal. 

Step 9: Enter The Generated KRA OTP Verification For KRA Email Verification

In your new KRA Mail, check for the KRA OTP Verification Code sent there. This is basically to inform you that Kenya Revenue Authority (KRA) have received your request for Email ID verification request on KRA iTax online Portal. The KRA OTP Code will serve as the final approval of the new KRA Mail that you are going to use in KRA Portal.

Enter The Generated KRA OTP Verification For KRA Email Verification

You will enter the received KRA OTP Verification code and after doing that you will get a notification that your KRA Email has been changed successfully changed on KRA Portal and now you can proceed to download your new KRA PIN Certificate that will show your new KRA Email on it. 

Step 10: Download The Newly Updated KRA PIN Certificate With The New KRA Email

The last step will involve you downloading the KRA PIN Certificate with the new KRA Mail showing on it. At this point, the amendment and change of Mail has been completed and you will need to download the amended KRA PIN Certificate.

Download The Newly Updated KRA PIN Certificate With The New KRA Email

Did you know that here at Cyber.co.ke Portal, we offer unmatched KRA Services in Kenya that ranges from KRA PIN RegistrationKRA PIN RetrievalKRA PIN Update and KRA PIN Change of Email Address to each and every taxpayer in Kenya. Get in touch with us on: 0723 737 740 or send us an email: [email protected] today. 

READ ALSO: Important Steps That Are Involved In iTax Login

The above steps sums the whole process of changing your Email quickly and easily using KRA Portal. An important thing that you should always take note of is that to be able to change your  Email, you need to ensure that you have with you KRA PIN Number, KRA Password and a new Email address that you want to use on KRA Portal. Once you have the above mentioned with you, then you will be able to change the Email with much ease. That way in future if you would have forgotten your KRA Password, you can easily get the password reset mail much easily. 

MATTHEWS OHOTTO - Tax Expert

Matthews Ohotto is a holder of Second Class Honours Upper Division Degree in Business Information Technology (Bachelor of Business Information Technology – BBIT) from Jomo Kenyatta University of Agriculture and Technology (JKUAT). He is the Founder of both Cyber.co.ke Portal (an online portal that focuses on offering better KRA Services to Kenyans both locally and globally) and Cyber.co.ke Blog.


[Have You Lost or Forgotten Your KRA PIN Number? Apply For KRA PIN Retrieval Today.]