How To Change KRA Mail Using iTax Portal

[Are You Looking For A New KRA PIN Number? Apply For KRA PIN Registration Today.]


Do you want to change your KRA Mail on iTax Portal to a new one? Learn all the steps involved and which you should follow in changing the KRA Mail on iTax Portal.

The most important aspect of the KRA PIN Number is normally the KRA Mail that it is linked to or associated with it on iTax Portal. By definition, KRA Mail is simply that email address or mail that was used to register the KRA PIN on KRA Portal or iTax and is linked to the PIN Number. Each and every KRA PIN Number is linked to a unique KRA Mail for that respective KRA PIN holder or taxpayer.

In this article, I will be sharing with you the step by step guide on How To Change KRA Mail Using iTax Portal. By the end of the article, you will have learnt and known the important requirements and steps that you need to follow each and everytime you might want to change your KRA Mail on iTax Portal.

Did you know that here at Cyber.co.ke Portal, we offer unmatched KRA Services in Kenya that ranges from KRA PIN RegistrationKRA PIN RetrievalKRA PIN Update and KRA PIN Change of Email Address to each and every taxpayer in Kenya. Get in touch with us on: 0723 737 740 or send us an email: [email protected] today. 

READ ALSO: Important Steps That Are Involved In iTax Login

People change their mails on a day to day basis, thus the need to change the mail that is associated with an iTax account. Learning and knowing how to go about in changing KRA Mail on iTax is quite crucial as this will enable you login easily to your KRA Portal account or in future if you forgot your KRA Password, you can simply reset it and have the new password reset sent to your new KRA Mail on iTax.

Requirements Needed To Change KRA Mail 

To be able to easily change your KRA Mail on iTax or KRA Portal, there are three important requirements that you need to ensure that you have with you. This includes; KRA PIN Number, KRA Password and New KRA Mail. This is as briefly highlighted below.

  • KRA PIN Number

KRA PIN is the most important requirement that you need to have with you inorder to access your KRA Portal account. If by any chance you have forgotten or you don’t remember your KRA PIN, you can submit KRA PIN Retrieval order online here at Cyber.co.ke Portal and our team of experts will be able to assist with with PIN Retrieval request and your KRA PIN will be sent to the email address provided in the order form.

At the same time, if you are looking for a new KRA PIN, you can get it here in 3 minutes by submitting your KRA PIN Registration order today at Cyber.co.ke Portal. Your KRA PIN Certificate will be sent to your Email Address once the Request for PIN Registration has been done and processed from our Support team.

The next requirement that you need to have with you is your KRA Password. You will need the KRA Password to access your KRA Portal Account. If you don’t know or have forgotten your KRA Password, you can check our article on How To Reset KRA Password. Once you have requested for password reset, a new password will be emailed to you and you can use it to log into your KRA Account.

You can only change or reset your KRA Password if the email used in KRA Portal is the same as the one you currently have. If you don’t remember or need to change your KRA Email Address, you can submit KRA PIN Change of Email Address order online at Cyber.co.ke Portal and have your Email Address changed so as to enable you Reset KRA iTax Password.

  • New KRA Mail

The term new KRA Mail simply means the new email address that you want to use on iTax and at the same time associated with your KRA PIN Number. You can choose to use either GMAIL, Yahoo, Outlook or even a custom mail address associated with a domain name. It is highly recommended even by Kenya Revenue Authority (KRA) that taxpayers use GMAIL as it is the fastest of them all and allows a user to reset iTax Password resets much quicker that any other mail client.

How To Change KRA Mail Using iTax Portal

Step 1: Visit KRA Portal

The first step that you need to take in the process of Changing KRA Mail is to visit iTax Portal web address using https://itax.kra.go.ke/KRA-Portal in your browser.

visit itax portal

Step 2: Enter Your KRA PIN Number in the PIN/User ID Section

In this step, you will need to enter your KRA PIN Number. If you have forgotten your KRA PIN, you can request for KRA PIN Retrieval here at Cyber.co.ke Portal and your KRA PIN will be sent to your email address immediately. Once you have entered your KRA PIN, click on the “Continue” button to proceed to the next step.Enter Your KRA PIN Number

Step 3: Enter KRA Password and Solve Arithmetic Question (Security Stamp)

In this step, you will be required to enter your KRA Password and also solve the arithmetic question (security stamp). If you have forgotten your KRA Password, you can check our article on How To Reset KRA Password. A new password will be sent to your email and you can use it to login. Once you have entered your iTax Password, click on the “Login” button to access your KRA Portal Account.

Enter KRA Password

Step 4: iTax Portal Account Dashboard

Once you have entered the correct KRA Password and solved the arithmetic question (security stamp) as illustrated in Step 3 above, you will be logged in successfully and be able to see and access your iTax Portal Account Dashboard.

iTax Portal

Step 5: Click On The Registration Menu Tab Followed By Amend PIN Details

In this step, you will need to click on the “Registration” menu tab and from the dropdown list of the menu list items, click on “Amend PIN Details.”

click on amend kra pin details section

Step 6: Select The Mode of Amendment in the e-Amendment of Registration Form

In this step, you will need to select the mode of Amendment. In our case, we shall select the Online Form mode. You can also choose to use the Upload Form mode of amendment but we prefer that you use the Online Form mode of amendment. The other fields on the e-Amendment of Registration Form such as the Applicant TypeTaxpayer Name and Taxpayer Name are automatically pre-filled by the system. Once you have selected the mode of amendment, click on the “Next” button.

select mode of kra pin amendment

Step 7: Fill In The Individual Registration Amendment Form

In this step, you will need to fill in the Individual Registration Amendment form by selecting PIN and Basic Information tabs. This is because Email Address is located under Basic Information in the Individual Registration form Principal Contact Details. Once you have selected the two fields, click on the “Submit” button. This is as illustrated below.

select section of kra pin to amend

Take note that when you don’t check on the boxes next to PIN and Basic Information, then Changing the KRA PIN Email Address in the Basic Information tab under Principal contact details will not be possible.

Step 8: Under Basic Information section, Scroll to Principal Contact Details

Under the Basic Information tab, you will need to scroll down to the Principal Contact Details part. Under the Main Email Address, type in your new email address that you want to be using in KRA iTax Portal. This is the new email address that will also be displayed on your KRA PIN Certificate. This is as shown below.

change kra email address

Take note that before you new KRA Mail is accepted by iTax Portal, you will need to check your new KRA Mail Address for the new 4 digits KRA OTP Code sent there. You will click on the “Send OTP” button and enter the code sent to that new KRA Mail. 

Step 9: Enter The Generated KRA OTP For Email Verification

In your new KRA Mail, check for the KRA OTP Code sent there. This is basically to inform you that Kenya Revenue Authority (KRA) have received your request for Email ID verification request on KRA iTax online Portal. The OTP Code will serve as the final approval of the new KRA Mail that you are going to use in KRA Portal.

Enter The Generated KRA OTP For Email Verification

Once you have received your KRA OTP Code in your KRA Mail, you will need to enter that code in the One Time Password box as shown below. Please note that the KRA OTP Code is only valid for 15 minutes after which it expires. You will have to request for another KRA OTP Code if you are not able to enter the current one within 15 minutes. 

confirm new kra mail

Step 10: Download The Amended KRA PIN Certificate With The New KRA Mail

The last step will involve you downloading the KRA PIN Certificate with the new KRA Mail showing on it. At this point, the amendment and change of Mail has been completed and you will need to download the amended KRA PIN Certificate.

download amended kra pin certificate with kra mail

Did you know that here at Cyber.co.ke Portal, we offer unmatched KRA Services in Kenya that ranges from KRA PIN RegistrationKRA PIN RetrievalKRA PIN Update and KRA PIN Change of Email Address to each and every taxpayer in Kenya. Get in touch with us on: 0723 737 740 or send us an email: [email protected] today. 

READ ALSO: KRA Portal Login Steps That You Need To Follow

By downloading the KRA PIN Certificate, you will see that it has a new KRA Mail that is linked to it and now you can easily use it. In case you also forgot your KRA Password, you can reset the password on KRA Portal and the new password reset will be sent to the KRA Mail that is linked to your KRA PIN on KRA Portal. 

MATTHEWS OHOTTO - Tax Expert

Matthews Ohotto is a holder of Second Class Honours Upper Division Degree in Business Information Technology (Bachelor of Business Information Technology – BBIT) from Jomo Kenyatta University of Agriculture and Technology (JKUAT). He is the Founder of both Cyber.co.ke Portal (an online portal that focuses on offering better KRA Services to Kenyans both locally and globally) and Cyber.co.ke Blog.


[Have You Lost or Forgotten Your KRA PIN Number? Apply For KRA PIN Retrieval Today.]