Get to know How To Find The KRA Email Address Used On KRA iTax Portal. Know which KRA Email Address was used in your KRA PIN Certificate.
Knowing which email you used while registering for a KRA PIN on iTax Portal is very important. This is because it will make the process of changing that email address much easier than you think.
In this article, I am going to share with you the steps on How To Find The KRA Email Address Used In KRA iTax Portal. Before we proceed any further, we need to understand what we mean by KRA Email Address. We need to lay the foundational steps in the whole concept of KRA Email Address on a KRA PIN Certificate of a taxpayer in Kenya.
READ ALSO: 12 Requirements That You Need For KRA PIN Registration
First and foremost, you need to ensure that you have with you your KRA PIN Number. This is important because we are looking to check and find out the email address that was used on the KRA PIN during the process of KRA PIN Registration. This will thus enable us be able to change the KRA Email Address if the need arises.
The problem is that not that many Kenyans know the process that they need to follow. The good thing is that incase you have forgotten your KRA PIN Number or even iTax Password (KRA Password), here at Cyber.co.ke Portal we can gladly assist you with that.
Incase you have forgotten your KRA PIN, then you can request for KRA PIN Retrieval and have both your KRA PIN Number and KRA PIN Certificate sent to you.Incase you have forgotten your iTax Password, you can request for KRA PIN Change of Email Address so that you can be able to change your KRA Password.
What Is KRA Email Address?
KRA Email Address refers to the email address either Gmail, Yahoo or Outlook that was used in creating a new KRA PIN on KRA iTax Portal. This is the email address that appears on the KRA PIN Certificate and also where both the KRA PIN Number and KRA iTax Password are sent to.
Now that we know what we mean by KRA Email Address, we can proceed on to the process involved in finding the KRA Email Address that was used on KRA iTax Portal. You need to take note that for you to check the email address that was used in creating the KRA PIN, you need to know and have your KRA PIN Number with you.
Requirement Needed To Find the KRA Email Address used on KRA iTax Portal
KRA PIN Number
For you to check the email address used on KRA iTax Portal, you need to have with you the KRA PIN Number. The KRA PIN is the most important item that you will need in this step of finding the iTax Email Address that is associated with your KRA iTax Account and that is displayed on your KRA PIN Certificate. If you dont know your KRA PIN Number, you can place and submit KRA PIN Retrieval order at Cyber.co.ke Portal. Our support team will retrieve for you the KRA PIN Number and sent it to you via email address.
It is important for you to have the KRA PIN so as to be able to find the Email Address that was used on the KRA PIN Certificate on iTax Portal. Without the KRA PIN Number, then it won’t be possible to find the KRA Email Address used.
Importance of Finding the KRA Email Address used in KRA iTax Portal
Finding the KRA Email Address used on iTax Portal is important because of two core reasons just as outlined below.
Reset KRA iTax Password
Finding out the Email Address used in KRA iTax Portal will enable you be able to reset the KRA iTax Password as a new reset password will be sent to this email address, thus enabling you change the iTax Password.
Change KRA Email Address
The other important reason for finding the KRA Email Address is that it will help you in planning for KRA PIN Change of Email Address. This is cases whereby you no longer use or have access to the current KRA Email used on KRA iTax Portal.
Now that we have looked into the importance of finding the iTax Email Address used in creating your KRA PIN on iTax, we now need to look at the steps that are involved in finding the KRA iTax Email Address that was used.
How To Find The KRA Email Address Used On KRA iTax Portal
Below are the main steps involved in cases or situations where you Forgot KRA Email Address that was used on iTax and how to find the iTax Email Address on the KRA iTax Portal.
Step 1: Access KRA iTax Portal using https://itax.kra.go.ke/KRA-Portal/
First and foremost, you need to access the KRA iTax Portal by using the link provided in the above description.
Step 2: Under The Need Assistance Section, Click on Report Problem
On the KRA iTax Portal Homepage, there is a section on the bottom row titled “Need Assistance?” and underneath it, you need to click on “Report Problem” functionality.
Step 3: In the PIN Tab Section, Enter your KRA PIN Number
Next in the PIN tab section on the “Report Problem” dashboard on iTax Portal, enter your KRA PIN Number. Once you have entered the KRA PIN Number, click inside the display dashboard.
By entering your KRA PIN Number in the PIN section, it will display the Email Address that is associated with the KRA PIN Number on iTax Portal. If the email address displayed from the result above is not yours or you no longer have access to it, then Step 4 will come in handy for you.
NOTE: For KRA PINs Not On iTax Portal
You need to note that if your KRA PIN Number is not on iTax Portal, then it will not display any Email Address associated with it. The first thing that you need to do is to fill and submit your KRA PIN Update order at Cyber.co.ke Portal and our support team will Update your KRA PIN to iTax Portal.
So, the Email Address Identifier feature on KRA iTax Portal only works on KRA PINs that are in iTax and the Taxpayer has forgotten the Email or Need to Change the Email to a new one for them to be able to log into their iTax Accounts with ease.
If the Email Address displayed in the result is Step 3 above different from the one you currently use, proceed to Step 4 whereby you will have to submit KRA PIN Change of Email Address order online for quick linking on the new Email Address in your iTax Portal Account.
Step 4: Apply for KRA PIN Change of Email Address at Cyber.co.ke Portal
It’s by high chances that you need to have the email address on your KRA PIN Certificate changed to a new Email Address. That is whereby Cyber.co.ke Portal comes in handy for you. You can place and submit your KRA PIN Change of Email Address online and our support team team will glady work on your order within the shortest time possible.
By clicking on the above link, it will take you to the KRA PIN Change of Email Address Form that you fill and submit for online processing at Cyber.co.ke Portal.
READ ALSO: How To Solve KRA PIN Does Not Exist Issue on TIMS System
The above sum up the steps on How To Find The KRA Email Address Used On KRA iTax Portal. You can always follow the above steps to find your KRA Email Address with ease and convenience.
Matthews Ohotto is a highly accomplished individual who holds a Bachelor of Business Information Technology (BBIT) degree with Second Class Honours Upper Division from Jomo Kenyatta University of Agriculture and Technology (JKUAT). He is the Founder of CYBER.CO.KE Portal and the Content Editor at CYBER.CO.KE Blog.