How to Reset KRA iTax Password

Have you Forgotten your iTax Password or want to setup a new iTax Password for your iTax Portal? Learn the easy steps for you to follow on How to Reset iTax Password Quickly and Easily In 2023. 

It is that period of the month where your KRA Returns are due by 30th June and you are in the rush to log into your iTax account and file your KRA Returns. One of the biggest challenges that most Kenyans face during this period is that they have forgotten their KRA iTax Password.

What is iTax Password?

iTax Password is a word, phrase or string of characters or a combination of both numeric and alphanumeric characters that is intended to differentiate an authorized iTax user on the KRA Portal or iTax Portal (for the purpose of permitting access to iTax Portal) from an unauthorized user or put another way, iTax Password is used to prove a taxpayer’s identity or authorize access to the iTax Portal or KRA Portal.

So, in this in depth blog post, I am going to share with you the step by step guide on How to Reset KRA iTax Password online today. These steps will only work if your current email address is the same as the one in your iTax account. If not, you can always request for KRA PIN Change of Email Address here at Cyber.co.ke Portal. 

What you will need to reset your KRA Password is your KRA PIN Number and valid email address (the one on your iTax account). If you are all set then we can begin the step by step guide on how to reset KRA iTax Password. 

Steps Involved In Resetting iTax Password Quickly and Easily In 2023

Step 1: Visit iTax Portal 

The first thing you need to do is access the KRA iTax Portal whereby you will be required to enter your KRA PIN as shown below. 

enter pin number on itax login page

Once you have entered your KRA PIN Number, click on the “Continue” button to proceed to the next step. 

Step 2: Click on Forgot Password/Unlock Account

In this step, you will need to click on the Forgot Password/Unlock Account link at the bottom of the login button as shown below.

click on the forgot password link

Once you have clicked on the circled link as shown above, then you proceed to the next step.

Step 3: Enter Security Stamp (Solve Arithmetic Question)

In this step, you are required to solve the arithmetic question, sometime referred to as the security stamp. This is as shown below. 

enter the security stamp

Once you have entered the correct security stamp / solved the arithmetic question, click on the submit button and proceed to the next step.

Step 4: Your Password Has Been Mailed to You

Upon successfully clicking on the submit button as shown in the above step 3, you will see a successful operation screen which implies that your KRA reset password has been mailed to your registered email address.

your password has been mailed to you

At this stage, you need to login to your registered email address to get the temporary reset password that has been sent there. 

Step 5: Check Your Email Inbox for Password Reset for KRA Web Portal Account

In this step, you need to log into your email account and check your inbox for the KRA Password Reset mail. This is as shown below. 

password reset for kra web portal account

Click on the email address to retrieve your temporary Password reset from KRA. The email contains your login ID (KRA PIN) and your password. 

kra login id and new password

You will need the above password in the next step. 

Step 6: Enter your KRA PIN and the iTax Reset Password 

In this step, you will need to enter your KRA PIN Number and the new Password that was sent to your email address. This is as shown below.

enter pin number and password

Once you have entered the KRA PIN Number and the Password Reset, click on the login button to proceed to the next step. 

Step 7: First Login Confirmation (Change Current Reset Password to a New Password)

In this step, you are supposed to enter the old password (the reset password sent to your email), new password and also confirm the new password (one that you will be using to access your iTax account), security question and finally the security answer. You will need toc click on the two check boxes i.e: “I Agree to the KRA Website Policy and Disclaimer” and “I have read the KRA Website Secure Password Policy Guideline.”

enter your new kra password

Once you have entered the above required information, click on the submit button. 

Step 8: Notification from iTax

In this last step, you will get a notification pop up on your iTax iPage account that you have successfully changed your KRA Password. This is as shown below.

your kra password has been succesfully changed

At the same time, you will also get an email notification from KRA confirming the successful change of KRA iTax Password. This is as shown below. 

itax first time login

You can open the new email message to see the information regarding the successful change of KRA iTax Password. 

itax login first time success

This email will be final confirmation that your KRA Password has been changed and that you have completed first time login to your KRA iTax Portal account. And that is How to Reset KRA iTax Password with a full step by step explanation in details. Feel free to share this post with others. 

DO YOU NEED ASSISTANCE WITH KRA PIN REGISTRATION, KRA PIN RETRIEVAL, KRA PIN UPDATE OR KRA PIN CHANGE OF EMAIL ADDRESS? HERE AT CYBER.CO.KE PORTAL, OUR SUPPORT TEAM CAN ASSIST YOU ON THAT QUICKLY AND CONVENIENTLY

Are you tired of the endless queues, system downtime and long waiting hours when trying to Register, Retrieve, Update or Amend your KRA PIN? Look no further, at CYBER.CO.KE Portal, we offer fast and reliable KRA Services at your convenience each day of the week throughout Kenya and the whole world at large.

With just a few clicks, you can fill the form, submit your request and make payment online and we will take care of the rest for you. We pride ourselves in being the best of the best when it comes to online cyber services in Kenya in relation to offering exceptional and unmatched KRA Services in Kenya.

Our team of iTax experts is dedicated to providing exceptional KRA Services to our customers and clients in Kenya. We understand the importance of having a KRA PIN in Kenya nowadays, therefore we strive to ensure that your KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update or KRA PIN Change of Email Address request is done immediately after you have submitted your online request today.

Our services are available 24/7/365 and we guarantee a quick turnaround time for you to get your KRA PIN together with the KRA PIN Certificate via your email address. Choose us for your KRA Services needs in Kenya and enjoy a stress-free experience. Don’t hesitate, fill the form, submit your request and pay for our services, and we will take care of the rest. Fill and submit your order online today.

SUBMIT YOUR REQUEST ONLINE TODAY AND GET YOUR KRA PIN TOGETHER WITH YOUR KRA PIN CERTIFICATE IN 3 MINUTES QUICKLY AND CONVENIENTLY TODAY

Since CYBER.CO.KE is an online cyber cafe platform/portal, all services offered to customers in Kenya are charged. To make payment, Go to Lipa na M-Pesa; Select Buy Goods and Services; Enter Till Number 9181993; Enter Amount Kshs. 200; complete the payment for your submitted online order request.

HOW TO PAY FOR YOUR SUBMITTED ONLINE REQUEST AT CYBER.CO.KE PORTAL USING LIPA NA M-PESA TILL NUMBER 9181993

Step 1: Go to Lipa na M-Pesa

Step 2: Select Buy Goods and Services

Step 3: Enter Till Number: 9181993

Step 4: Enter the amount: Kshs. 200

Step 5: Enter your M-PESA PIN and confirm the details

You will get an SMS notification from M-PESA upon successful payment of Kshs. 200 to CYBER.CO.KE for your online order request for KRA Services. Once your online order request has been submitted successfully to CYBER.CO.KE, our support team shall process your order and send to your email address the KRA PIN Certificate. We understand the importance of having a KRA PIN and our team of experts always works tirelessly to ensure that your registration, retrieval, update or amendment request is seamless, fast and convenient.

Thank you for selecting us as your trusted provider for your KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update or KRA PIN Change of Email Address requirements here in Kenya. We genuinely appreciate your decision and value the trust you have placed in our services. Our dedicated team is committed to delivering exceptional customer service and ensuring a seamless experience for you. When it comes to provision of online KRA Services, we are the ultimate leaders and others follow us.

We are thrilled to have the opportunity to assist you with your KRA related requests and we are already looking forward to serving you again in the future. Our goal is to exceed your expectations and provide you with the highest level of satisfaction. Rest assured that we will handle your submitted KRA Services request with the utmost professionalism and attention to detail. Our streamlined processes and knowledgeable staff will ensure that your requirements are met efficiently and accurately.

Once again, we express our sincere gratitude for choosing us. Your satisfaction is our top priority and we are here to make your experience smooth, convenient, and fast. We eagerly anticipate the opportunity to serve you again and continue to meet your KRA related needs with excellence. Please feel free to reach out to us at any time if you have any questions, concerns or additional requirements. We are here to provide you with personalized assistance and support. Thank you for your trust and we look forward to being of service to you again soon.

MATTHEWS OHOTTO - Tax Expert

Matthews Ohotto is an accomplished Blogger with a Bachelor of Business Information Technology (BBIT) degree, Second Class Honours Upper Division from Jomo Kenyatta University of Agriculture and Technology (JKUAT). He is the Founder of CYBER.CO.KE and also serves as the Senior Content Editor at CYBER.CO.KE Blog. With a wealth of knowledge and experience as an iTax Blogger at CYBER.CO.KE Blog, his primary mission and responsibility revolves around researching, crafting and writing informative blog content showing the necessary steps to follow in relation iTax/KRA Portal

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