Step-by-Step Process of Unlocking KRA Portal Account

Did you know that if you enter a wrong KRA Password more than 4 times on KRA Portal, the account will temporarily get locked as a security measure. Once your KRA Portal account gets locked, you have to do a complete and full password reset so as to unlock the locked KRA Portal account. Locking of KRA Portal accounts is a security measure that is implemented by Kenya Revenue Authority (KRA) to help secure and protect the taxpayer’s KRA Portal account from unauthorized access. The good news is that if your KRA Portal account gets locked, you can easily unlock it by resetting the KRA Password online quickly and easily. KRA Portal accounts get locked temporarily and all you need to do is to unlock the KRA Portal account. 

READ ALSO: Step-by-Step Process of Unlocking iTax Account

To be able to unlock a locked KRA Portal account, you need to reset the KRA Password that is associated with the KRA Portal account. To do that, you need to ensure that you have with you both the KRA PIN Number and KRA Portal registered email address that is linked to the KRA PIN Number. If you no longer have access to the email address linked to your KRA PIN Number, you can request for Change of KRA PIN Email Address here at CYBER.CO.KE. In this blog post, I will be sharing with you the main steps that you need to follow in order to unlock your KRA Portal account if it gets locked as a result of entering a wrong KRA Password more than the allowed 4 times attempts limit. 

How To Unlock KRA Portal Account

  • Step 1: Visit KRA Portal

Visit KRA Portal

To be able to unlock your KRA Portal account if its gets locked temporarily, the first step that you need to take is to visit KRA Portal by using https://itax.kra.go.ke/KRA-Portal/

  • Step 2: Enter KRA PIN Number and Click on Forgot KRA Password

Enter KRA PIN Number and Click on Forgot KRA Password

In this step, you need to enter the KRA PIN Number and then click on the “Forgot KRA Password” link at the bottom of the login page to start the process of unlocking locked KRA Portal account. 

  • Step 3: Fill the Forgot KRA Password Form

Fill the Forgot KRA Password Form

Next, you need to fill in the forgot KRA Password online request form. You do this by solving the arithmetic question (security stamp) and clicking on the “Submit” button.

  • Step 4: KRA Password Reset for KRA Portal Account

KRA Password Reset for KRA Portal Account

In this step, you have to check the KRA Portal registered email address fro the reset email from Kenya Revenue Authority (KRA) that contains both your KRA PIN Number and the KRA Password Reset that has been sent by the system and this will serve as the old KRA password that you will use to change the KRA Password on KRA Portal. You need to use this password reset in the process of unlocking the locked KRA Portal account.

  • Step 5: Visit KRA Portal

Visit KRA Portal

Upon receiving the KRA password reset email from Kenya Revenue Authority (KRA), you need to once again visit KRA Portal by using https://itax.kra.go.ke/KRA-Portal/

  • Step 6: Enter KRA PIN Number and KRA Password Reset

Enter KRA PIN Number and Click on Forgot KRA Password

In this step, you need to enter the KRA PIN Number and the KRA Password Reset which is also known as the old KRA Password or simply the temporary KRA Password, solve the arithmetic question (security stamp) and click on the “Login” button.

  • Step 7: Setup a new KRA Password

Setup a new KRA Password

In this last and final step in the process of unlocking locked KRA Portal account, it entails setting up a new KRA password for the KRA Portal account. You will be required to fill in the following details/fields: Old Password (password reset that was sent to your email address), New Password (password that you will be using to access KRA Portal), Confirm New Password (the same password confirmation), Security QuestionSecurity AnswerConfirm Security Answer and the Disclaimer Check Boxes (I Agree to the KRA Website Policy and Disclaimer and  I have read the KRA Website Secure Password Policy Guideline). Once you have filled in all the security information required for iTax Password reset above, click on the “Submit” button. You will get a message that “Your KRA password has been successfully changed” on iTax account and this will log you into the iTax account automatically. 

READ ALSO: Step-by-Step Process of Changing iTax Registered Email Address

If your KRA Portal account gets locked, the solution is to do a password reset so as to unlock KRA Portal account. The process of unlocking KRA Portal account requires that have access to the email address that is linked to the KRA PIN Number on KRA Portal. Once you have both the KRA PIN Number and Email address linked to the KRA PIN Number, you can follow the above outlined steps that are involved in the process of How To Unlock KRA Portal account online quickly and easily today. So, next time your KRA Portal account gets locked, all you have to do is to reset the KRA Password so as to unlock the locked KRA Portal account. 


Are you looking for a quick and easy way to get your KRA PIN Number and KRA PIN Certificate? We are here and ready to help you out. You can easily request for: KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update and KRA PIN Change of Email Address. Get your KRA PIN Number and KRA PIN Certificate via your Email Address or WhatsApp in less than 5 minutes today. You can also contact us using our Support Email Address: [email protected] or Chat with us on WhatsApp using: 0723 737 740 today.

FILL AND SUBMIT THE KRA ONLINE SERVICES REQUEST FORM:


DISCLAIMER: Kindly take note that CYBER.CO.KE is an online cyber cafe platform/portal that only offers KRA Services to customers and clients in Kenya. All the KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update and KRA PIN Change of Email Address services offered to customers and clients in Kenya here at CYBER.CO.KE are charged a service fee of Kshs. 200/= only. 

To make payment for KRA Individual services here at CYBER.CO.KE; Go to Lipa na M-Pesa; Select Buy Goods and Services; Enter Till Number 9181993; Enter Amount Kshs. 200; complete the payment for your submitted online order request for KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update or KRA PIN Change of Email Address at CYBER.CO.KE

CYBER PORTAL TILL NUMBER


HOW TO PAY FOR KRA ONLINE SERVICES AT CYBER.CO.KE USING LIPA NA M-PESA TILL NUMBER 9181993

Step 1: Go to Lipa na M-Pesa

Step 2: Select Buy Goods and Services

Step 3: Enter Till Number: 9181993

Step 4: Enter the amount: Kshs. 200

Step 5: Enter your M-PESA PIN and confirm the details

You will get an SMS notification from M-PESA upon successful payment of Kshs. 200 to CYBER.CO.KE for your online request for KRA Individual Services. Once your KRA Online Service request has been submitted successfully to CYBER.CO.KE, our support team shall process your KRA online service request and send to your Email Address or WhatsApp both your KRA PIN Number and KRA PIN Certificate in less than 5 minutes. You can also contact us using our Support Email Address: [email protected] or Chat with us on WhatsApp using: 0723 737 740 today.



KRA PIN REGISTRATION

Are you looking to Register and get a New KRA PIN Number? We are here and ready to assist you with Registration of KRA PIN Number. Fill and submit your request online for KRA PIN Registration.


KRA PIN RETRIEVAL

Are you looking to Retrieve and get a Lost KRA PIN Certificate? We are here and ready to assist you with Retrieval of KRA PIN Certificate. Fill and submit your request online for KRA PIN Retrieval.


KRA PIN UPDATE

Are you looking to Update an Old KRA PIN Number on iTax (KRA Portal)? We are here and ready to assist you with Update of KRA PIN Number. Fill and submit your request online for KRA PIN Update.


KRA PIN CHANGE OF EMAIL ADDRESS

Are you looking to Change the Email Address linked to KRA PIN Number on iTax? We are here and ready to assist you. Fill and submit your request online for KRA PIN Change of Email Address.


REFUGEE KRA PIN REGISTRATION

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FOREIGNER KRA PIN REGISTRATION

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SELF HELP GROUP (SHG) KRA PIN REGISTRATION

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COMPANY KRA PIN REGISTRATION

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PARTNERSHIP KRA PIN REGISTRATION

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SOCIETY KRA PIN REGISTRATION

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ASSOCIATION KRA PIN REGISTRATION

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NGO KRA PIN REGISTRATION

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KRA NIL RETURNS FILING

Are you looking to file KRA Nil Returns? We are here and ready to assist you with Filing of KRA Nil Returns. Fill and submit your request online for KRA Nil Returns Filing.


KRA EMPLOYMENT RETURNS FILING

Are you looking to file KRA Employment Returns? We are here and ready to assist you with Filing of KRA Employment Returns. Fill and submit your request online for KRA Employment Returns Filing.


TURNOVER TAX (TOT) RETURNS FILING

Are you looking to file Turnover Tax (TOT) Returns? We are here and ready to assist you with Filing of Turnover Tax (TOT) Returns. Fill and submit your request online for Turnover Tax (TOT) Returns Filing.


MONTHLY RENTAL INCOME (MRI) RETURNS FILING

Are you looking to file Monthly Rental Income (MRI) Returns? We are here and ready to assist you with Filing of Monthly Rental Income (MRI) Returns. Fill and submit your request online for Monthly Rental Income (MRI) Returns Filing.


PAY AS YOU EARN (PAYE) RETURNS FILING

Are you looking to file Pay As You Earn (PAYE) Returns? We are here and ready to assist you with Filing of Pay As You Earn (PAYE) Returns. Fill and submit your request online for Pay As You Earn (PAYE) Returns Filing.


VALUE ADDED TAX (VAT) RETURNS FILING

Are you looking to file Value Added Tax (VAT) Returns? We are here and ready to assist you with Filing of Value Added Tax (VAT) Returns. Fill and submit your request online for Value Added Tax (VAT) Returns Filing.