KRA Alternative Dispute Resolution

The KRA Alternative Dispute Resolution (ADR) is a voluntary, participatory and facilitated discussion over a tax dispute between you as the taxpayer, and the Commissioner.

A tax dispute commences when you, the taxpayer objects to a decision made by the Commissioner or to an appealable decision under the Tax Procedures Act of 2015.

The dispute culminates with an appeal to the Tax Appeals Tribunal or Courts of law.

The process was introduced in 2015 and is widely favored over litigation and seeks timely dispute management without the limitations of a judicial process such as delayed decisions and increased costs.

A mediator is involved to facilitate the process and cannot impose any decision with regard to the dispute. The mediators guide you and KRA towards finding an amicable solution to the dispute.

Key Benefits of KRA Alternative Dispute Resolution (ADR)

  • Results in faster resolution of conflicts.
  • Costs much less than a litigation process.
  • Improves the relationship between you and KRA.
  • Easier to comply with a negotiated outcome.
  • It’s strictly confidential.

When Should You Apply for KRA Alternative Dispute Resolution (ADR)?

  • Before confirmation of an assessment;
  • Following issuance of an objection decision but where the taxpayer and KRA mutually agree to self-review.
  • Where the dispute is before the Tax Appeals Tribunal/Courts but both the taxpayer and KRA seek an out of court settlement.

How to Apply for KRA Alternative Dispute Resolution (ADR)

To apply for KRA Alternative Dispute Resolution, download the ADR application form >>> Standard ADR Application Form Revised <<<. Fill the form and submit it to KRA Tax Dispute Resolution Division. 

The KRA Tax Dispute Resolution division is located at Ushuru Pension Towers, (formerly Corporate Business Centre) Block B, 7th floor along Elgon Road in Upperhill, Nairobi.


SUBMIT YOUR REQUEST ONLINE FOR KRA INDIVIDUAL SERVICES USING CYBER.CO.KE



KRA PIN REGISTRATION

Are you looking to Register and get a New KRA PIN Number? We are here and ready to assist you with Registration of KRA PIN Number. Fill and submit your request online for KRA PIN Registration.


KRA PIN RETRIEVAL

Are you looking to Retrieve and get a Lost KRA PIN Certificate? We are here and ready to assist you with Retrieval of KRA PIN Certificate. Fill and submit your request online for KRA PIN Retrieval.


KRA PIN UPDATE

Are you looking to Update an Old KRA PIN Number on iTax (KRA Portal)? We are here and ready to assist you with Update of KRA PIN Number. Fill and submit your request online for KRA PIN Update.


KRA PIN CHANGE OF EMAIL ADDRESS

Are you looking to Change the Email Address linked to KRA PIN Number on iTax? We are here and ready to assist you. Fill and submit your request online for KRA PIN Change of Email Address.


REFUGEE KRA PIN REGISTRATION

Are you looking to Register KRA PIN Number for Refugee? We are here and ready to assist you. Fill and submit your request online for Refugee KRA PIN Registration.


FOREIGNER KRA PIN REGISTRATION

Are you looking to Register KRA PIN Number for Foreigner? We are here and ready to assist you. Fill and submit your request online for Foreigner KRA PIN Registration.


SUBMIT YOUR REQUEST ONLINE FOR KRA NON INDIVIDUAL SERVICES USING CYBER.CO.KE



SELF HELP GROUP (SHG) KRA PIN REGISTRATION

Are you looking to Register Self Help Group (SHG) KRA PIN Numberr? We are here and ready to assist you with Registration of Self Help Group (SHG) KRA PIN Number. Fill and submit your request online for Self Help Group (SHG) KRA PIN Registration.


COMPANY KRA PIN REGISTRATION

Are you looking to Register Company KRA PIN Numberr? We are here and ready to assist you with Registration of Company KRA PIN Number. Fill and submit your request online for Company KRA PIN Registration.


PARTNERSHIP KRA PIN REGISTRATION

Are you looking to Register Partnership KRA PIN Numberr? We are here and ready to assist you with Registration of Partnership KRA PIN Number. Fill and submit your request online for Partnership KRA PIN Registration.


SOCIETY KRA PIN REGISTRATION

Are you looking to Register Society KRA PIN Numberr? We are here and ready to assist you with Registration of Society KRA PIN Number. Fill and submit your request online for Society KRA PIN Registration.


ASSOCIATION KRA PIN REGISTRATION

Are you looking to Register Association KRA PIN Numberr? We are here and ready to assist you with Registration of Association KRA PIN Number. Fill and submit your request online for Association KRA PIN Registration.


NGO KRA PIN REGISTRATION

Are you looking to Register NGO KRA PIN Numberr? We are here and ready to assist you with Registration of NGO KRA PIN Number. Fill and submit your request online for NGO KRA PIN Registration.


SUBMIT YOUR REQUEST ONLINE FOR KRA RETURNS SERVICES USING CYBER.CO.KE



KRA NIL RETURNS FILING

Are you looking to file KRA Nil Returns? We are here and ready to assist you with Filing of KRA Nil Returns. Fill and submit your request online for KRA Nil Returns Filing.


KRA EMPLOYMENT RETURNS FILING

Are you looking to file KRA Employment Returns? We are here and ready to assist you with Filing of KRA Employment Returns. Fill and submit your request online for KRA Employment Returns Filing.


TURNOVER TAX (TOT) RETURNS FILING

Are you looking to file Turnover Tax (TOT) Returns? We are here and ready to assist you with Filing of Turnover Tax (TOT) Returns. Fill and submit your request online for Turnover Tax (TOT) Returns Filing.


MONTHLY RENTAL INCOME (MRI) RETURNS FILING

Are you looking to file Monthly Rental Income (MRI) Returns? We are here and ready to assist you with Filing of Monthly Rental Income (MRI) Returns. Fill and submit your request online for Monthly Rental Income (MRI) Returns Filing.


PAY AS YOU EARN (PAYE) RETURNS FILING

Are you looking to file Pay As You Earn (PAYE) Returns? We are here and ready to assist you with Filing of Pay As You Earn (PAYE) Returns. Fill and submit your request online for Pay As You Earn (PAYE) Returns Filing.


VALUE ADDED TAX (VAT) RETURNS FILING

Are you looking to file Value Added Tax (VAT) Returns? We are here and ready to assist you with Filing of Value Added Tax (VAT) Returns. Fill and submit your request online for Value Added Tax (VAT) Returns Filing.