How To Login to SHA.go.ke: Step-by-Step Guide

    Disclaimer: This blog is an independent informational resource. It is not affiliated with any government agency, including Kenya Revenue Authority (KRA).
  

Are you looking to access your SHA account online? The Social Health Authority (SHA) is a transformative initiative in Kenya designed to provide universal health coverage to every resident. Through sha.go.ke, citizens can easily manage their healthcare benefits, access health records, and stay updated with their contributions and entitlements.

In this guide, we’ll walk you through the step-by-step process to login to SHA.go.ke so you can access your health account without confusion. Whether you’re new to the platform or just need a refresher, this tutorial will help you log in quickly and securely.

What is SHA.go.ke?

The SHA.go.ke portal is the official online platform for the Social Health Authority in Kenya. SHA was established under Section 25 of the Social Health Insurance Act to provide comprehensive healthcare services to all Kenyans by pooling contributions and ensuring equitable access to preventive, promotive, curative, rehabilitative, and palliative health services.

With SHA, healthcare is provided through empaneled and contracted facilities, especially at level 4, 5, and 6 hospitals, based on referrals from primary healthcare facilities.

Why You Need to Login to SHA.go.ke

Accessing your SHA account online allows you to:

Check your healthcare contribution status
View available benefits under your plan
Update your personal information
Find empaneled healthcare providers
Download account or service history
Manage your dependents

How to Login to SHA.go.ke

Follow these simple and secure steps to log into your SHA account:

Step 1: Visit the SHA Website

Go to the official SHA portal by entering this URL in your browser: https://sha.go.ke

Step 2: Click the “Login” Button

Once the homepage loads, locate and click the “Login” button on the top right corner of the page.

Step 3: Select Your ID Type

You will be prompted to select your ID type. Choose: Kenyan Citizen (for most users)

Step 4: Enter Your ID Number

Input your National ID number in the field provided.

Step 5: Enter Your 4-Digit PIN

Key in your four-digit PIN associated with your SHA account. If you don’t have a PIN or have forgotten it, you can follow the “Forgot PIN” link to reset it.

Step 6: Click on the “Login” Button

After entering your details, click the “Login” button to proceed.

Step 7: Enter the OTP Verification Code

You will receive a One-Time Password (OTP) on your registered phone number. Enter this code to verify your identity.

Step 8: Click on “Proceed”

Click “Proceed” after entering the OTP to complete your login and access your SHA.go.ke account dashboard.

SHA.go.ke Login Tips and Troubleshooting

Ensure your ID number and PIN are correctly entered.
Make sure your phone number is active to receive OTP messages.
Use an updated web browser (e.g., Chrome, Firefox, Edge) for best performance.
If you don’t receive an OTP, click “Resend” or check your phone network signal.

What to Do If You Can’t Login to SHA.go.ke

If you’re having trouble logging in:

Use the “Forgot PIN” option to reset your access.
Ensure your phone number is correctly linked to your SHA profile.
Contact SHA support through the contact section on the SHA portal.
Visit your nearest Huduma Centre for in-person help with SHA issues.

Accessing your SHA account at sha.go.ke is the gateway to quality, accessible, and affordable healthcare in Kenya. With the Social Health Authority, Kenya is on the path to achieving universal health coverage for all.

By following the login steps outlined above, you can easily manage your healthcare profile and ensure you’re getting the most from your contributions.