Step-by-Step Process of Filing KRA Returns - For Pensioners
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Did you know that if you are a pensioner in Kenya you need to be filing your KRA Returns each and every year on or before the elapse of the set deadline of 30th June by Kenya Revenue Authority (KRA)? If you are a pensioner and don’t have any active source of income and there are no ledger entries on the general ledger report on iTax (KRA Portal) or any withholding tax, then as a pensioner you are supposed to file KRA Nil Returns on iTax (KRA Portal).

This is a type of KRA Return for those who don’t have employment, business or rental as their source of income in Kenya. For you to be able to file KRA Returns for Pensioners on iTax (KRA Portal), you need to have with you KRA PIN Number and KRA Password (iTax Password) that you need to use so as to be able to access your iTax (KRA Portal) account.

In this blog post, I am going to share with you all the main steps that you need to follow so as to file KRA Returns for Pensioners online in Kenya quickly and easily by using iTax (KRA Portal).

READ ALSO: Step-by-Step Process of Filing KRA Returns: For Retirees

How To File KRA Returns for Pensioners

Step 1: Visit iTax (KRA Portal)

Visit iTax (KRA Portal)

To be able to file KRA Returns for Pensioners online in Kenya, you first need to visit iTax (KRA Portal) by using https://itax.kra.go.ke/KRA-Portal/

Step 2: Login Into iTax (KRA Portal)

Login Into iTax (KRA Portal)

Next, you need to enter your KRA PIN Number, KRA Password (iTax Password), solve the arithmetic question and then click on the “Login” button so as to access your iTax (KRA Portal) account and begin the process of filing KRA Returns for Pensioners in Kenya.

Step 3: Click on Returns then File Nil Return

Click on Returns then File Nil Return

Once you are logged into iTax (KRA Portal) account, on the top menu click on “Returns” and then click on “File Nil Return” from the drop down list so as to initiate the process of Pensioners Returns Filing on iTax (KRA Portal).

Step 4: Select KRA Tax Obligation

Select KRA Tax Obligation

In this step, you need to select the tax obligation that you are filing the KRA Returns for. In our case, since we are filing KRA Returns for Pensioners in Kenya, the tax obligation that we need to select is the “Income Tax – Resident Individual” and then proceed to click on the “Next” button.

Step 5: Fill In The Income Tax Resident Individual Nil e-Return Form

Fill In The Income Tax Resident Individual Nil e-Return Form

This is the most important step in the process of filing KRA Returns for Pensioners online in Kenya using iTax (KRA Portal). In this step, you need to fill in the Income Tax Resident Individual Nil e-Return Form by entering the “Return Period From” which will auto-fill the “Return Period To” i.e if you are filing KRA Returns for 2023 and we enter 01/01/2023 on the return period from section, it will auto-fill the return period to as 31/12/2023. Once you have filled in the Income Tax Resident Individual Nil e-Return Form, click on the “Submit” button.

Step 6: Download e-Return Acknowledgement Receipt

Download e-Return Acknowledgement Receipt

In this last step, after successfully filing KRA Returns for Pensioners, you now need to download the e-Return Acknowledgement Receipt that serves as a confirmation of successful filing of KRA Returns on iTax (KRA Portal). To download the KRA e-Return Acknowledgement Receipt, click on the link labeled “Download Returns Receipt” to download and save the e-Return Acknowledgement Receipt to device.

READ ALSO: Step-by-Step Process of Filing KRA Returns: For Unemployed

The process of filing KRA Returns for Pensioners requires that you first ensure that you don’t have any active source of income and there are no ledger entries on the general ledger report on iTax (KRA Portal) or any withholding tax. Afterwards, ensure that you are able to login into iTax (KRA Portal) by using your KRA PIN Number and KRA Password (iTax Password). Once you have met all these requirements, you can follow the above 6 main steps that are involved in the process of How To File KRA Returns for Pensioners online using iTax (KRA Portal).


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CYBER.CO.KE is a trusted online cyber services website dedicated to providing KRA Individual Services and KRA Returns Services to customers in Kenya on a day to day basis.

The KRA Individual Services that we offer to customers includes: Registration of KRA PIN Number, Retrieval of KRA PIN Certificate, Updating of KRA PIN Number and Changing of KRA PIN Email Address.

The KRA Returns Services that we offer to customers includes: Filing of KRA Nil Returns, Filing of KRA Employment Returns, Filing of KRA Amended Returns and Filing of KRA Withholding Tax Returns.

If you are looking for dependable, fast and reliable KRA Services in Kenya, we are ready and available to support you at every step of the way.

We prioritize customer convenience, clear communication and prompt service delivery, making sure that your submitted service request is completed in the shortest time possible.


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