How To Apply For Good Conduct Certificate On eCitizen

The Good Conduct Certificate holds a significant importance in Kenya, especially within the job market. Virtually all employers in the country mandate that job seekers provide their Good Conduct Certificate as part of the job application process. The heightened demand for obtaining the Good Conduct Certificate has underscored the necessity for Kenyan citizens to familiarize themselves with the process of applying for it on eCitizen.



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This certificate is one of the six essential documents often required in job applications in Kenya, and it has become a prerequisite for individuals to possess the Good Conduct Certificate when applying for jobs. Nearly 95% of employers require job applicants in Kenya to attach the Good Conduct Certificate in their physical or online job applications in Kenya.

Issued by the Directorate of Criminal Investigations (DCI), the Good Conduct Certificate is granted to applicants who apply for and make the required payment. The application process for the Good Conduct Certificate has been streamlined through online channels i.e eCitizen.

Applicants can conveniently fill out the Good Conduct Certificate application form on eCitizen, complete the necessary payments, submit the application forms and invoices for processing either at any Huduma Centre of the DCI Headquarters, and upon issuance by the Directorate of Criminal Investigations (DCI), download the Good Conduct Certificate from their eCitizen accounts easily.

This efficient and digital application process has simplified the acquisition of the Good Conduct Certificate, making it a crucial document for job applications in Kenya. To apply for good conduct certificate on eCitizen, begin by visiting the platform and logging into your eCitizen account. Complete the eCitizen OTP verification process, entering the verification code sent to your mobile phone.

After successfully logging into your eCitizen account, navigate to the Directorate of Criminal Investigations (DCI) section and log in to the Department of Criminal Investigations. Proceed by clicking on “Good Conduct Certificate” and specify the ownership as “Your Application.”

Fill out the application form designed for adults, carefully following the instructions provided. Select your preferred mode of payment and pay for the Good Conduct Certificate service. Finally, download the C24 form and invoices, ensuring to obtain both the Government Copy and Customer Copy for further processing.

Requirements Needed In Applying For Good Conduct Certificate On eCitizen

In order to initiate the application for Good Conduct Certificate on eCitizen, it is crucial to have two essential prerequisites. These are your ID Number and your eCitizen Account Password. Both elements are imperative for logging into your eCitizen account and initiating the Good Conduct Certificate application process. The following provides a concise overview of each requirement and their respective roles in the process of How To Apply For Good Conduct Certificate On eCitizen.

  • ID Number

The ID Number is essential for logging into your eCitizen account, as it functions as the default username for all individuals in Kenya. It’s important to emphasize that, specifically for Kenyan citizens, the ID number serves as the username for accessing your eCitizen account, and it should be utilized accordingly.

  • eCitizen Account Password

The eCitizen Account password is essential for authenticating and confirming that you are accessing your personal account—enabling you to log in to your eCitizen account securely. This password serves as the means through which you gain entry to your eCitizen account, facilitating online access to your account.

Step-by-Step Process of Applying For Good Conduct Certificate On eCitizen

  • Step 1: Visit eCitizen

Visit eCitizen

Initiating the application for a Good Conduct Certificate commences with a visit to eCitizen at https://accounts.ecitizen.go.ke/en. Subsequently, click on the “Sign in” button to progress to the second step outlined below.

  • Step 2: Login Into eCitizen Account

Login Into eCitizen Account

During this step, you are required to input both your ID Number and eCitizen account password. Subsequently, click on the “Sign in” button to gain entry to your eCitizen account and commence the process for applying for Good Conduct Certificate on eCitizen.

  • Step 3: eCitizen OTP Verification

eCitizen OTP Verification

Following step 2 above, you must choose the preferred method for receiving the eCitizen OTP verification code, whether through your email address or mobile phone number. Opt for “Send code to my phone” for a quicker receipt of the eCitizen OTP verification code and proceed to the subsequent step.

  • Step 4: Enter eCitizen Account Verification Code

Enter eCitizen Account Verification Code

During this step, you need to input the eCitizen account verification code (OTP) sent to your mobile phone number. Upon entering the eCitizen account verification code (OTP), click the “Next” button to gain access to your eCitizen account dashboard and commence the application process for Good Conduct Certificate using your eCitizen account.

  • Step 5: eCitizen Account 

eCitizen Account 

Upon successfully entering the eCitizen account verification code in the aforementioned step 4 above, you will be logged in to your eCitizen account. From the eCitizen dashboard, you can commence the application process for your Good Conduct Certificate.

  • Step 6: Click On Directorate of Criminal Investigations (DCI)

Click On Directorate of Criminal Investigations (DCI)

Navigate to the “Agencies” section on your eCitizen account dashboard and select “Directorate of Criminal Investigations (DCI).” This is where you can proceed with the online application for Good Conduct Certificate.

  • Step 7: Login Into Department of Criminal Investigations

Login Into Department of Criminal Investigations

After clicking on the link in step 6 mentioned earlier, you will be redirected to the Department of Criminal Investigations login page at https://dci.ecitizen.go.ke/dashboard. Here, the online application and payments for Good Conduct Certificate are conducted.

Given that you are already logged into eCitizen, proceed by clicking on “Login with eCitizen” to advance. Occasionally, you may be directly logged into the Directorate of Criminal Investigations section without the need for step 7.

  • Step 8: Click On Good Conduct Certificate

Click On Good Conduct Certificate

Upon accessing the DCI account services page, navigate to the “Services” section and select “Good Conduct Certificate.” This initiates the online application process for obtaining your Good Conduct Certificate on eCitizen.

  • Step 9: Ownership of Good Conduct Certificate

Ownership of Good Conduct Certificate

During this step, you must choose the ownership category for the Good Conduct Certificate application on eCitizen. Typically, you will encounter two options: “Your Application” and “Your Child’s Application (under 18 years).” Given that the Good Conduct Certificate is almost always required for an adult during the process of job applications in Kenya (with National IDs), you should select “Your Application” and proceed by clicking the “Next” button.

  • Step 10: Good Conduct Certificate Application for Adults

Good Conduct Certificate Application for Adults

In this step, you will find all the essential details related to applying for Good Conduct Certificate through eCitizen. Note that the selected application form is intended for adults (individuals above 18 years old). You have the option to apply and make payments online using various methods such as mobile money, banks, credit cards, debit cards, etc. Please pay attention to the following information concerning the online application for Good Conduct Certificate on eCitizen:

i. Carefully read the instructions and complete the application form.
ii. Select the mode of payment and proceed to pay for the Good Conduct Certificate.
iii. Download and print two copies of your invoice and one copy of your C24 on both sides of an A4 paper.
iv. Record your fingerprints and palm prints on the prescribed fingerprint form C24.
v. Present the C24 and invoices, along with an original National ID for adults or an original Birth Certificate for minors, to Huduma Centres in your area or the DCI Headquarters for fingerprint processing.

The fees for Good Conduct Certificate application in Kenya using eCitizen are classified as follows:

– Good Conduct Certificate – Kshs. 1,000
– Convenience Fees – Kshs. 50
Total fees – Kshs. 1,050

Ensure payment is made using the methods provided on the eCitizen payments page. It is essential to apply for your own Good Conduct Certificate using your eCitizen account, as applications submitted on behalf of others will be rejected. Additionally, remember to bring original documents and photocopies to the fingerprint processing location, whether it’s Huduma Centres or DCI Headquarters. Once you have thoroughly reviewed the provided information on the Good Conduct Certificate application on eCitizen, proceed by clicking the “Next” button.

  • Step 11: Good Conduct Certificate Application Information

Good Conduct Certificate Application Information

During this step, you are required to choose the Finger Print Area, namely Nairobi, Western, Nyanza, Coast, Central, Eastern, Rift Valley, or North Eastern. Each of these areas encompasses Huduma Centres where you must submit your Good Conduct Certificate application, including the C24 Form, Invoices, ID, and fingerprints.

Under Finger Prints Locations, select the specific Huduma Centre in your vicinity where the application for Good Conduct Certificate is to be submitted. After completing these steps (2 – finger print area; and 3 – finger print locations), click on the “Complete” button.

  • Step 12: Pay for Good Conduct Certificate Service

Pay for Good Conduct Certificate Service

In this step, you must proceed to make payment for the Good Conduct Certificate service on eCitizen. Select a payment method that suits your convenience from the available options on eCitizen, including M-PESA, Airtel Money, Visa/Mastercard, E-Agent, KCB Cash, Equity, and Co-operative Bank. Pay for you good conduct certificate using your preferred payment method from the above listed ones. 

M-PESA Express is recommended as the preferred option for payment. Enter your Safaricom Mobile Phone Number for payment and click “Pay.” Upon prompt, enter your M-PESA PIN and click the ‘Complete’ button once you receive the MPESA confirmation.

If encountering issues with M-PESA Express, an alternative is to use the Paybill Number 222 222, entering the appropriate account number displayed. After successfully making payment for your Police Clearance Certificate, click on the “Complete” button.

  • Step 13: Download C24 Form and Invoices (Government Copy and Customer Copy)

Download C24 Form and Invoices (Government Copy and Customer Copy)

After successfully completing the payment for your Good Conduct Certificate on eCitizen in the aforementioned step 12 above, you will be redirected to the DCI account dashboard. Here, your next task is to download and print two copies of your invoice and one copy of your C24 Form, printed on both sides of an A4 paper. The invoices consist of the Government Copy (serving as the primary receipt for the service payment) and the Customer Copy (acting as your personal receipt).

The Government Copy should be accompanied by the C24 Form and a copy of your National ID card (both sides). It is crucial to ensure that the printouts and copies are clear, facilitating a smoother and faster fingerprinting process without any complications. To expedite the processing of your Good Conduct Certificate, it is highly recommended to submit these documents on the same day.

After obtaining the Good Conduct Certificate C24 Form, along with the Government Copy Invoice and a copy of your National ID, submit these documents to the selected Huduma Centre or DCI Headquarters for fingerprinting. Once your fingerprints have been recorded at either the Huduma Centre or the DCI Headquarters, anticipate a waiting period of 14 to 30 days for the issuance of your Good Conduct Certificate, subject to the existing backlog at the DCI Headquarters and occasionally, it might take a bit longer.

READ ALSO: How To Apply For Police Clearance Certificate On eCitizen

Upon processing and issuance of the Good Conduct Certificate, you can conveniently download the good conduct certificate from your eCitizen account, accessible through the Directorate of Criminal Investigations (DCI) dashboard section. For future Good Conduct Certificate applications online on eCitizen, simply follow the aforementioned key steps involved in the Good Conduct Certificate application process in Kenya.



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