How To Apply For Removal of KRA Tax Obligation

Get to know How To Apply For Removal of KRA Tax Obligation using the KRA Tax Obligation Removal form for KRA PINs not on iTax. 

Are you registered for the wrong KRA Tax Obligation i.e. VAT obligation yet you don’t have a business or PAYE obligation yet you dont own a company with employees? This is the ultimate guide that will show you the step by step procedure that you should take and have those obligation(s) removed. 

You need to take note that this in this process, I will be focussing on the KRA PINs that have note yet been Updated to iTax and have a VAT or PAYE obligation that is preventing the KRA PIN Update

READ ALSO: How To Login Into iTax Portal

You will need to note that previously I had shared with you “Two Common PIN Not on iTax Issues and How to Solve Them.” You can refer to that blog post because it is the one that has laid the foundation to the process of Removal of KRA Tax Obligation that I will be sharing with you today. 

Issues That Require Removal of KRA Tax Obligation

kra tax obligation issues

Before we continue, you need to take note of two key issues that will form the backbone of this blog post. This includes: 
  • VAT Issue on PIN not on iTax

value added tax date cannot be before income tax resident registration date

  • PAYE Issue on PIN not on iTax

income tax paye registration date cannor be before income tax resident registration date
The above above two are the common issues that normally prevents many Kenyans from updating their KRA PINs to iTax. Many face that challenge on a day to day basis and give up on that because they don’t know what to do next. 
Luckily, today I am going to share with you the process of Removal of KRA Tax Obligation with main focus on the VAT and PAYE. This blog post will be of great benefit to the following two categories of Kenyans:
  • Those whose KRA PINs have the VAT obligation added while they are not in any business nor do they deal with taxable goods or services in Kenya i.e this obligation was erroneously added.
  • Those whose KRA PINs have PAYE obligation added while they are not employers in Kenya nor do they have any registered company or business with employees i.e this obligation was erroneously added.

NOTE:  You need to note that you need to request for the removal of VAT/PAYE obligation by writing a letter and filling the tax obligation removal form then submitting them to the station manager of your tax station requesting for waiver of penalties and interests accrued from those obligation(s).

Requirements Needed for Removal of KRA Tax Obligation 

requirements for tax obligation removal
We need to take note of the following three requirements that are needed in this process. That is what you need to have before beginning the process of removal of wrong ly registered KRA Tax Obligation. This includes:
  • The affected KRA PIN Number

  • The KRA Tax Obligation Removal Form

  • KRA Tax Obligation Removal Letter

The first thing you will need is your KRA PIN Number. If you dont have it or have forgotten the KRA PIN Number, you can request for it to be retrieved online through our KRA PIN Retrieval services today. The next thing that you will need to have is the KRA Tax Obligation Removal Form.  You can download and print the KRA Tax Obligation Form using the Link provided below. Also, you will need to draft a Letter for Removal of Tax Obligation that you will attach with the form during submissions to KRA. You can also download the letter using the link provided below.

Download: KRA Tax Obligation Removal Form (ISO 9001:2008 CERTIFIED – Old Form)

Download: KRA Tax Obligation Removal Form (ISO 9001:2015 CERTIFIED – New Form – Recommended)

Download: KRA Tax Obligation Removal Letter Sample

Now that we have those three items with us that is the KRA PIN Number, KRA Tax Obligation Removal Form and KRA Tax Obligation Removal Letter, we can begin the process of How To Apply For Removal of KRA Tax Obligation.

How To Apply For Removal of KRA Tax Obligation

Step 1: Download and Print the Tax Obligation Removal Form

download tax obligation form

The first step involves you downloading the KRA Tax Obligation Removal Form using this link. Remember this is a PDF document and you will need Adobe Reader to open and view it. You will definitely need a printer to print this form. 

Download: KRA Tax Obligation Removal Form (ISO 9001:2008 CERTIFIED – Old Form)

Download: KRA Tax Obligation Removal Form (ISO 9001:2015 CERTIFIED – New Form – Recommended)

Step 2: Fill the Tax Obligation Removal Form

fill tax obligation removal form

This will be the most tedious and long step. You will be required to fill the downloaded Tax Obligation Removal form. Note that this form has only 3 pages. You are required to fill only page 1 and 2. Page 3 is reserved for official use only. 

I am going to share with you how to fill Part A of the form. Part B is for official use. That will be filled by KRA once you submit the form to KRA Station or KRA Offices. 


This part is for completion by the registered taxpayer applying for removal of Tax obligation (s). You need to take note that incomplete applications shall not be processed by KRA. Part A is made up of the following sections that you need to fill: 

  • Name of Taxpayer – Write your full names as appears on the national identity card. 
  • Personal Identification Number – Write your correct personal identification number (KRA PIN). If you have forgotten your PIN, you can retrieve it at KRA PIN Retrieval section here at Portal.
  • Postal Address – Write your postal address i.e 12345.
  • Postal Code – Write your postal code i.e 00100.
  • Telephone Contacts: (i) Cell phone number (mobile number), (ii) Landline number. Obviously you have a cell phone number so write it down and under landline you can just write N/A (Not Available).
  • Physical Address: In this part you will be required tow write the following (if you have that is) – name of building, floor, office number, street/road, email address, nature of business (type of goods or services). In this example you are just a student and don’t have any or those. So, majority of those fields with be N/A.
  • Tax obligations for which the taxpayer is currently registered: State the two obligations that you are currently registered for: (i) Income Tax Resident (default obligation) and either one of the following that was added erroneously (ii) Value Added Tax – VAT (ii) Pay As You Earn (PAYE).
  • Tax obligation(s) to be removed: – either one of the following (i) Value Added Tax (VAT) (ii) Pay As You Eran (PAYE).
  • Reasons for request for removal of Tax obligation(s): You will need to provide sufficient reasons for removal of either one of those tax obligations to be removed. Be precise and upto the point. 
  • Documentary evidence attached in support of the reasons above (where applicable): You need to provide substantial evidence to show that any of those two obligations were added erroneously to your KRA PIN. Example of evidence could be College/University letters and transcripts to showcase that at the time of PIN Registration you were still learning and you were not in business (VAT) nor employing people (PAYE).
  • Attach copies of PIN, Certificate of Incorporation, Business Registration and the documentary evidence where applicable: (for those who were in college your transcripts and letters will come in handy as supportive evidence for removal of those tax obligations)
  • Name of Applicant: Write your official names.
  • Position./Designation: This can either be a student or taxpayer.
  • Signature: Append your signature on the Tax Obligation Removal Form.
  • Date: Write the date of filling the Tax Obligation Removal Form. 

By filling all those details as highlighted above in Part A of the form, you not not just stop there. Remember that you also need to write a Letter on the same to accompany this Obligation Removal form.

The reasons why you also write a letter and submit it together with the form by the attached evidence, is that it helps in giving your application more weight and reasons for approval of removal of those obligations easily. That now leads us into step 3.

Step 3: Write Removal of Tax Obligation Application Letter

write application letter for removal of tax obligation

As mentioned above, dont just fill the tax obligation removal form and submit it to your KRA Station plainly, you need to draft a letter addressed to KRA Station Manager to accompany that form together with the evidence required. The most difficult part is how do you write this letter. Luckily, I will give a quick tip on how to go about that. 

NOTE: To know your KRA Tax Station, dial *572#, Inquiry >>> Domestic Tax Service >>> Tax Station Inquiry to know your Tax Station.

If you can recall, there is a blog post that I wrote a while back on How To Write KRA Waiver Letter. This will guide you on how official letters to KRA are written. Note that there is no said specific format of writing this letter. 

So, the letter will be made up of five key sections that includes the following:

  • Taxpayer/Applicant Details: names, postal address, mobile number and date.
  • KRA Station / Office contacts: manager, tax station and domestic tax department (DTD).
  • Request: Removal of either the VAT or PAYE obligation on the KRA PIN.
  • Context of the letter: Explain in details why you are applying for removal of the said tax obligation (s). Since the Tax obligation form had limited space, the letter gives you the opportunity to expound on your issues and request in detail. 
  • Closing: This has your name, signature and KRA PIN number.

The KRA Tax Obligation Removal letter should look something like this as show below: 

                                                                                                                                                                 Your Names,

                                                                                                                                                                 Postal Address,

                                                                                                                                                                 Mobile Number,



The Station Manager,

Kenya Revenue Authority,

“Your Tax Station”

Domestic Tax Department (DTD)


I am hereby writing this letter to request for the removal of the VAT/PAYE tax obligation that was added to my KRA PIN. The above obligation(s) was added to my PIN when I first requested the PIN via the old Mapato System.

At the time I got the KRA PIN number I was neither in business nor an employer. At that time, I was still pursuing my tertiary education in College/University. I have also attached my academic transcripts and letters to confirm the same.

“” {Give more reasons why you require the removal of either VAT or PAYE obligation. Explain your reasons well so as to get the obligation removal request approved.} “”

I am hereby writing this letter requesting your humble office for removal of the said obligation(s) so as to enable the PIN be migrated to iTax Portal. I look forward to your response to this urgent matter . Thanking you in advance. 


Yours faithfully,

“Your Name”


“Your KRA PIN Number”

Now that you have drafted that letter, you can attach it together with the Tax Obligation removal form. You can download the Word Version of the above Obligation Removal letter using the provided link below. 

Download: KRA Tax Obligation Removal Letter Sample

Step 4: Submit the Tax Obligation Removal Form, Letter and Attached Documents to your KRA Station

submit application to kra stations or kra offices

The last step you will need to do is submit all those documents to KRA Stations or KRA Offices for processing of the Tax Obligation Removal request. You will wait for approval of the Application for Removal of Obligation(s). Once that application for removal of the wrongly registered tax obligation is approved, you can then submit your KRA PIN Update order at Portal

You need to follow up with an officer at your KRA Station to ensure the obligation(s) is removed. Once the request is approved, then the KRA PIN can be updated on iTax and enable you file KRA Returns easily.  So now you know what to do so as to solve the challenge of VAT or PAYE obligation on KRA PIN. That is How To Apply For Removal of KRA Tax Obligation online today. 

READ ALSO: Two Common PIN Not on iTax Issues and How to Solve Them

Here at Portal, we enable Kenyans to order and pay for KRA iTax Services such as KRA Individual Services (KRA PIN RegistrationKRA PIN RetrievalKRA PIN Update and KRA PIN Change of Email Address), KRA Non Individual Services (Company KRA PIN Registration and Self Help Group KRA PIN Registration), KRA Business Services (Business Income AmendmentTurnover Tax AmendmentPresumptive Tax Payment and KRA Turnover Tax Returns Filing) and KRA Returns Services (KRA Nil Returns Filing and KRA Employment Returns Filing) quickly and easily.

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Matthews Ohotto is a holder of Second Class Honours Upper Division Degree in Business Information Technology (Bachelor of Business Information Technology – BBIT) from Jomo Kenyatta University of Agriculture and Technology (JKUAT). He is the Founder of Portal in Kenya and also a Blogger and Editor at Portal Blog. He has vast knowledge in two key aspects of Information Technology (IT), that is the link between Information Technology and the Business Environment. In matters Taxation in Kenya, he has vast Tax Experience and Tax Knowledge in relation to Kenya Revenue Authority (KRA) iTax Services such as: KRA Individual Services, KRA Business Services and KRA Returns Services; and is well experienced in KRA Tax Obligations for both Individuals (Persons) and Non Individuals (Entities) such as: Income Tax Resident, Income Tax Non Resident, Income Tax PAYE, Turnover Tax, Digital Services Tax, Value Added Tax, Income Tax Company and Income Tax Partnership. Here at Portal, we pride ourselves on being the experts that our customers and readers in Kenya can count and rely on for whatever KRA needs or issues that they might have. Do you need any assistance? Call, WhatsApp or SMS +254 723 737 740 or Send us an Email to: [email protected] (General Support) and [email protected] (Orders Support) today.