How To File KRA Returns On iTax

Are you looking to file your KRA Returns on iTax? Learn the step by step process that is involved in How To File KRA Returns On iTax Portal.

As the KRA Returns Deadline approaches with each passing day, so is the rush and demand in filing Tax Returns in Kenya. Knowing the process of filing KRA Returns on iTax is very important for any person with an active KRA PIN. This is due to the fact that any person with a valid KRA PIN Number is required by law to file their returns (Section 52B – Income Tax Act Cap. 470).

Failure to which a penalty applies, that penalty is Kshs. 2,000 for each year not filed. So to be on the safe side, you need to ensure that you file your KRA Returns on iTax on or before the elapse of the set deadlines by Kenya Revenue Authority (KRA). So whether you are employed or unemployed, as long as you have an active KRA PIN on iTax, filing of KRA Returns is a must.

READ ALSO: How To Get A Copy Of KRA PIN Certificate Using KRA Portal

You need to take note that there are two types of KRA Returns that individuals can file on iTax i.e. KRA Nil Returns and KRA Employment Returns. In this article I will be sharing with you the steps involved in filing KRA Nil Returns on iTax. If you are employed, you can check the many articles that we have written on our blog on how to file KRA Returns if employed on iTax. As for this article, it will be for those who are not employed.

Filing for KRA Returns on iTax for those who are not employed or don’t have any source of income is not that hard. You need to take note that by having no source of income, it simply means that you dont have any income that is derived from either of the following i.e. employment income, business income or rental income. If you fall into this category, then you will be required to file your KRA Nil Returns on iTax Portal.

Filing KRA Returns on iTax by individuals in Kenya is much easier if you have with you the most important requirements that are need first before accessing KRA Portal account. You need to ensure that you have with you the KRA Portal login credentials that comprises of the KRA PIN Number and KRA Password. Once you have the two credentials with you, then you can easily follow the step by step procedure that is outlined in this article on How To File KRA Nil Returns For The First Time On iTax.

Requirements Needed To File KRA Returns On iTax

Requirements Needed To File KRA Returns On iTax

To be able to file KRA Tax Returns on iTax for the first time, there are a set of requirements that you need to ensure that you have with you. This includes; KRA PIN Number and KRA Password. These two play an important role as you will need them in order to login to KRA Portal so as to be able to file KRA Returns on iTax Portal.

Just as I have mentioned above, to be able to file KRA Returns using iTax if you don’t have any source of income, you are going to need your KRA PIN Number and KRA Password as these two form the most important KRA Portal login credentials. Let’s look at each of these key requirements briefly below.

  • KRA PIN Number

KRA PIN Number is the most important requirement that you need to have with you. If by any chance you have forgotten or you don’t remember your KRA PIN, you can submit KRA PIN Retrieval order online here at Cyber.co.ke Portal and our team of experts will be able to assist with with PIN Retrieval request.

At the same time, if you are looking for a new KRA PIN, you can get it here in 3 minutes by submitting your KRA PIN Registration order today at Cyber.co.ke Portal. Your KRA PIN Certificate will be sent to your Email Address once the Request for PIN Registration has been done and processed from our Support team.

  • KRA Password

The next requirement that you need to have with you is your KRA Password. You will need the KRA Password to access your KRA Portal Account. If you don’t know or have forgotten your KRA Password, you can check our article on How To Reset KRA Password. Once you have requested for password reset, a new password will be emailed to you and you can use it to log into your KRA Portal Account.

You can only change or reset your KRA Password if the email used in KRA iTax Portal is the same as the one you currently have. If you don’t remember or need to change your KRA Email Address, you can submit KRA PIN Change of Email Address order online at Cyber.co.ke Portal and have your Email Address changed so as to enable you Reset KRA Password.

How To File KRA Returns On iTax Portal

Step 1: Visit iTax 

The first step in the process of How To File KRA Returns On iTax Portal that you need to take is to ensure visit the iTax Portal. You can click on https://itax.kra.go.ke that will take you to the iTax. Note that the link will open in a new browser tab.

visit itax

Step 2: Enter KRA PIN Number

In this step, you will need to enter your KRA PIN Number. If you have forgotten your KRA PIN, you can request for KRA PIN Retrieval here at Cyber.co.ke Portal and your KRA PIN will be sent to your email address immediately. Once you have entered your KRA PIN, click on the “Continue” button to proceed to the next step.

enter kra pin

Step 3: Enter KRA Password and Solve Arithmetic Question (Security Stamp)

In this step, you will be required to enter your KRA Password and also solve the arithmetic question (security stamp). If you have forgotten your KRA Password or iTax Password ou can check our article on How To Reset KRA Password. A new password will be sent to your email and you can use it to login. Once you have entered your iTax Password, click on the “Login” button to access your KRA iTax Account.

enter kra password

Step 4: iTax Account Dashboard

Once you have entered the correct KRA Password and solved the arithmetic question (security stamp) as illustrated in Step 3 above, you will be logged in successfully and be able to see and access your KRA Portal Account Dashboard. Since we are filing KRA Returns on iTax Portal, we proceed to step 5.

itax

Step 5: Click On The Returns Menu Tab Followed By File KRA Nil Return

In this step, on the iTax Account menu list, navigate to “Returns” menu tab and click on “File KRA Nil Return” from the drop down menu list. This is as illustrated in the screenshot below.

click on file kra returns

Step 6: Select Tax Obligation As Income Tax Resident Individual

In the KRA Nil Returns Form, under the Tax Obligation part, select Income Tax Resident Individual since we are filing KRA Nil Returns for the first time for Individuals who have KRA PIN Numbers but no source of Income. The other two fields i.e Type and Taxpayer are automatically pre-filled by the system.

select income tax resident

Step 7: Fill In The Income Tax Resident Individual KRA Nil Returns Form

In this step, on the KRA Returns Form, you need to select the date for the Return Period From part. Since we are in 2021, we are filing KRA Returns Online for 2020 on iTax for the first time. So the Return Period From date will be 01/01/2020 and the Return Period To date will be automatically pre-filled by the system to 31/12/2020. Take note the date will vary depending on the first time you registered for the KRA PIN Number. 

fill kra returns form

Once you have entered the KRA Returns dates 01/01/2020 – 31/12/2020 on the KRA Returns form, click on the “Submit” button to submit the KRA Nil Return to Kenya Revenue Authority (KRA). A pop up notification from itax.kra.go.ke will appear as shown below:

submit kra returns on itax

Step 8: Download KRA Nil Returns Acknowledgement Receipt

In this last step, you will need to download the KRA Returns Acknowledgement Receipt (KRA Returns Receipt) that has been generated by iTax successfully. This is a final confirming that your KRA Nil Returns have been successfully submitted to Kenya Revenue Authority (KRA) for the first time. An Acknowledgement Receipt Number (KRA Returns Receipt) will also be generated for that Nil KRA Return that we have just filed on KRA Portal.

download kra returns receipt

At this point, you need to download the KRA Returns Receipt that will serve as a final confirmation that you have successfully filed and submitted your KRA Returns to Kenya Revenue Authority (KRA) for the first time using iTax. Below is a sample of the KRA Returns Receipt generated by iTax.

KRA Returns Receipt

READ ALSO: How To Get Tax Compliance Certificate From KRA Portal

The above outlined steps sums up the whole process of Filing KRA Returns on iTax for those who don’t have any source of income. Before you can be able to file KRA Returns on iTax, always ensure that you have with your both your KRA PIN Number and KRA Password, once you have these two important requirements that are needed in the process of Filing KRA Returns, then you can follow our 8 steps on How To File KRA Returns On iTax Portal. 


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Are you looking for KRA PIN Change Of Email Address Services in Kenya? Let us change for you your KRA Email Address on iTax today. Submit order online at Cyber.co.ke Portal for KRA PIN Change Of Email Address Services online today.

If you are looking to have your Email Address on iTax Portal changed, then KRA PIN Change Of Email Address Services at Cyber.co.ke Portal is what you need to apply for  online.

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Here at Cyber.co.ke Portal, you can apply and pay for online KRA iTax Services using our Lipa na M-PESA Till Number: 745508. We process all your KRA iTax Services orders quickly as soon as the order has been made online. We are here to assist and help you as your preferred online cyber partner in Kenya. 

MATTHEWS OHOTTO - Tax Expert

Matthews Ohotto is a holder of Second Class Honours Upper Division Degree in Business Information Technology (Bachelor of Business Information Technology – BBIT) from Jomo Kenyatta University of Agriculture and Technology (JKUAT). He is the Founder of Cyber.co.ke Portal in Kenya and also a Blogger and Editor at Cyber.co.ke Portal Blog. He has vast knowledge in two key aspects of Information Technology (IT), that is the link between Information Technology and the Business Environment. In matters Taxation in Kenya, he has vast Tax Experience and Tax Knowledge in relation to Kenya Revenue Authority (KRA) iTax Services such as: KRA Individual Services, KRA Business Services and KRA Returns Services; and is well experienced in KRA Tax Obligations for both Individuals (Persons) and Non Individuals (Entities) such as: Income Tax Resident, Income Tax Non Resident, Income Tax PAYE, Turnover Tax, Digital Services Tax, Value Added Tax, Income Tax Company and Income Tax Partnership. Here at Cyber.co.ke Portal, we pride ourselves on being the experts that our customers and readers in Kenya can count and rely on for whatever KRA needs or issues that they might have. Do you need any assistance? Call, WhatsApp or SMS +254 723 737 740 or Send us an Email to: [email protected] (General Support) and [email protected] (Orders Support) today.