How To Change SHA.go.ke Phone Number: Step-by-Step Guide

    Disclaimer: This blog is an independent informational resource. It is not affiliated with any government agency, including Kenya Revenue Authority (KRA).
  

our phone number on SHA.go.ke plays a critical role in securing access to your health records and benefits under Kenya’s Social Health Authority (SHA) system. The phone number linked to your SHA account is used to receive a One-Time Password (OTP) during login, ensuring that only authorized users can access sensitive personal healthcare information.

If you’ve changed your mobile number, lost access to your old SIM card, or simply want to update your contact details, it’s important to know how to change your SHA.go.ke phone number correctly and securely.

In this guide, we’ll walk you through every step of updating your SHA phone number and explain why keeping this information accurate is vital.

Why Your SHA.go.ke Phone Number Matters

When accessing your SHA account, the system sends an OTP verification code to your registered mobile number. This extra layer of security:

Confirms your identity
Protects your account data
Enables PIN resets and profile updates
Is mandatory during SHA.go.ke login process

If your phone number is outdated or incorrect, you may not be able to log in or receive important updates about your healthcare coverage.

Who Can Change Their SHA Phone Number?

Any Kenyan citizen with a valid National ID who can log into their SHA.go.ke account can change their phone number by updating their profile contact details. The process is quick and secure – you only need your ID number, your current SHA PIN, and access to the registered phone number for OTP.

How To Change SHA.go.ke Phone Number

Follow the steps below to update the phone number linked to your SHA.go.ke account:

Step 1: Visit the Official SHA Portal

Start by going to the SHA website: https://sha.go.ke

This is the official online portal of the Social Health Authority of Kenya.

Step 2: Click on the “Login” Button

On the homepage, click the “Login” button to access the sign-in page.

Step 3: Select Your ID Type

Choose “Kenyan Citizen” as your ID type. This applies to all Kenyan nationals using their National ID card to register with SHA.

Step 4: Enter Your National ID Number

Input your Kenyan ID number in the required field.

Step 5: Enter Your SHA 4-Digit PIN

Now, enter your SHA PIN (this is the 4-digit PIN you created during registration). Forgot your PIN? Yopu can easily reset it online.

Step 6: Click on the “Login” Button

Once you’ve filled in your ID and PIN, click the “Login” button to proceed.

Step 7: Enter the OTP Verification Code

An OTP (One-Time Password) will be sent to your currently registered phone number.

Enter the code exactly as received via SMS.
Click the “Proceed” button.

Note: If you no longer have access to this number, visit a Huduma Centre for manual assistance.

Step 8: Go to “My Profile”

Once logged in, navigate to your account settings by clicking “My Profile.” This section allows you to update personal and contact information.

Step 9: Click on “Edit Details”

Within your profile dashboard, click on the “Edit Details” button.

Step 10: Scroll Down to “Contact Details” and Enter the New Phone Number

In the Edit Details section:

Scroll to “Contact Details.”
Enter your new mobile phone number in the appropriate field.

Ensure the number is correct and active.

Step 11: Click on the “Save” Button

After entering your new phone number, click the “Save” button to update your account.

Step 12: SHA.go.ke Phone Number Successfully Changed

You will see a confirmation message: “SHA.go.ke phone number has been successfully changed.” Your new number is now linked to your SHA account and will be used for all future OTP code verifications.

Security Tips When Updating Your SHA Phone Number

Only use your own personal phone number – never register with someone else’s.
Keep your mobile line active and topped up to receive OTPs.
Update your number as soon as it changes to avoid access issues.
Never share your OTP or PIN with anyone.

What If You No Longer Have Access to Your Old Number?

If you’ve lost your SIM card or can’t receive OTPs from your old number:

Visit the nearest Huduma Centre or authorized NHIF/SHA help desk.
Carry your original ID card for identity verification.
Request a manual update of your phone number on your SHA.go.ke account profile.

Your SHA.go.ke phone number is your primary link to accessing quality, affordable, and universal healthcare in Kenya. Whether you need to log in, reset your PIN, or receive updates, keeping your phone number accurate and up to date is critical.

Don’t delay – take a few minutes today to change your SHA.go.ke phone number if it’s outdated, and stay connected to Kenya’s healthcare future.