Is your KRA iTax Account Locked? Learn the steps involved on How To Change KRA Password For Locked iTax Account online today at Cyber.co.ke Portal.
Your KRA iTax Account can get locked in case you try to log in by entering the wrong iTax Password more than the limit set by Kenya Revenue Authority (KRA) that is 4 attempts only. Learning to change the iTax Password is something most taxpayers don’t know how to go about.
Today, I am going to share with you the steps involved in changing the KRA iTax Password for locked iTax Accounts. First and foremost, we need to understand why KRA iTax Accounts are locked. If your iTax Account is locked don’t panic, take it easy, I will help you solve that today.
Reasons Why KRA iTax Accounts are Locked
There exists various reasons why your KRA iTax Account is locked. This is because you are trying to log into iTax Portal using a wrong iTax Password. No need to panick because all locked iTax accounts are unlocked from KRA after every few minutes. Also you might be trying to log into iTax using the wrong KRA PIN number.
Note: Your KRA iTax Account will be locked when you provide either or both of the following credentials:
- Invalid KRA PIN Number (Wrong KRA PIN number)
- Invalid iTax Password (Wrong iTax Password)
You need to take note that iTax Portal only gives you 4 attempts to enter the correct KRA PIN number and iTax Password, after which you iTax Account will be locked and you won’t be able to use it for some few minutes.
So, in this article, I am going to address the steps that you should take immediately your KRA iTax Account gets locked temporarily. If you iTax Account gets locked, you will receive the following notification in your iTax Registered email address.
Your KRA Web Portal account has been locked. Please contact KRA Helpdesk for further assistance and support.
Domestic Tax Department
Kenya Revenue Authority
Note: This is a system generated mail. Please DO NOT reply to it.
No need to worry, I am going to show you the steps that you should take to unlock your KRA iTax Account online. Before we continue, you need to ensure that you have the following with you:
- KRA PIN Number
- iTax Registered Email Address
First and foremost, you need to ensure that you have with you your KRA PIN Number, if you have forgotten your KRA PIN Number, you can retrieve it online today at Cyber.co.ke Portal through the KRA PIN Retrieval services. If you are looking for a new KRA PIN, you can get it through our KRA PIN Registration services.
Secondly, you need to have your iTax Registered Email Address. This is the email address that is associated with your KRA PIN on iTax Portal. This is important because the Password Reset will be sent to that email address. If you have forgotten your email address or would like to change it, you can also place Change of Email Address request online at Cyber.co.ke Portal.
Now that you have with you the above requirements we can begin the process of How To Change KRA Password For Locked iTax Account.
How To Change KRA Password For Locked iTax Account
Step 1: Access KRA iTax Portal using https://itax.kra.go.ke/KRA-Portal/
The first thing you need to do is to access the KRA iTax Portal by using the link provided in the above description.
Step 2: Enter Your KRA PIN Number
Next, you will be required to enter your KRA PIN number. Click on the “Continue” button to proceed to the next step.
Step 3: Click on Forgot Password/Unlock Account Link
Next, you will need to click on the “Forgot Password/Unlock Account Link.” This is as illustrated below.
Step 4: KRA Forgot Password
In this step, you will fill in the security stamp (solve the arithmetic question) and click on the “Submit” button. Your new KRA password will be sent to your email address.
Step 5: Access Your Email Address
Next, you will need to access your email address in order to get the KRA Password Reset. This is as shown below.
Step 6: Enter KRA PIN, Password Reset and Security Stamp (Solve Arithmetic Question)
Here you will head back to the iTax Portal home page, enter your KRA PIN number followed by the Password Reset then solve the arithmetic question and click on the “Login” button.
Step 7: Set your New KRA iTax Password
In this step, you will have to set your new KRA iTax Password. You should put a KRA Password that will be easier for you to remember. You can refer to our article where we shared on How To Change iTax Password During iTax First Time Login. This will help you know how to set KRA Passwords on iTax Portal. Once you have entered your new iTax Password, click on the “Submit” button.
Step 8: Password Successfully Changed
In this last step, you will get a notification pop up that your iTax Password has been successfully changed and you can use it to log into your iTax Account.
An email notification will also be sent.
You have successfully Completed first time login for your KRA iTax Portal account.
Your security question and answer details are as mentioned below.
Security Question:- **** *** ****?
Security Answer:- ********
Kindly remember the security credentials as they will be needed to reset your password in case you forget your password.
Domestic Tax Department
Kenya Revenue Authority
Note: This is a system generated mail. Please do NOT reply to it.
So next time your KRA iTax Account is locked, you can follow the above procedures and have the KRA iTax Password changed. Are you in Employment and need to amend your source of income on iTax? Check out our article on How To Add Employment As Source Of Income To KRA PIN On iTax.
Matthews Ohotto is a holder of Second Class Honours Upper Division Degree in Business Information Technology (BBIT – Bachelor of Business Information Technology) from Jomo Kenyatta University of Agriculture and Technology (JKUAT). He is the Founder of Cyber.co.ke Portal in Kenya. He is also a Blogger and Editor at Cyber.co.ke Portal Blog. He posses vast knowledge in two key aspects of Information Technology (IT), that is the link between Information Technology and the Business Environment. He has vast Tax Experience and Knowledge through years of Research and Training in relation to Kenya Revenue Authority Tax Obligations for Individual Taxpayers such: Income Tax Resident, Income Tax Non-Resident, Presumptive Tax and Turnover Tax (TOT). His reputation for online service excellence is unmatched. Cyber.co.ke Portal is the place to be when you need top notch KRA Services in Kenya. At Cyber Portal Kenya, we pride ourselves on being the experts that our customers can count and rely on for whatever they need. Whatever your KRA needs and issues are, we’ve got you covered. Do you need any help or assistance? Call or WhatsApp +254 723 737 740 or Send us an Email to: [email protected] today.