How To Change KRA Password For Locked iTax Account

Is your KRA iTax Account Locked? Learn the steps involved on How To Change KRA Password For Locked iTax Account online today at Portal.

Your KRA iTax Account can get locked in case you try to log in by entering the wrong iTax Password more than the limit set by Kenya Revenue Authority (KRA) that is 4 attempts only. Learning to change the iTax Password is something most taxpayers don’t know how to go about.

Today, I am going to share with you the steps involved in changing the KRA iTax Password for locked iTax Accounts. First and foremost, we need to understand why KRA iTax Accounts are locked. If your iTax Account is locked don’t panic, take it easy, I will help you solve that today. 

READ ALSO: How To Amend KRA PIN Principal Physical Address Details (KRA PIN Amendment)

There are cases whereby many taxpayers don’t know their KRA Password and end up locking their iTax Accounts due to entering wrong KRA Password more than 3 times. As a security measure the iTax Account gets locked temporarily. At this point you need to know how to change your KRA Password if your iTax gets locked.

Logging into KRA Portal or iTax is a process that requires you to have both your KRA PIN Number and iTax Password. To be able to access and view all the resources on iTax, you need to be logged into your iTax Account. The problem is that not that many Kenyans know the process that they need to follow. 

The good thing is that incase you have forgotten your KRA PIN Number or even iTax Password (KRA Password), here at Portal we can gladly assist you with that. Incase you have forgotten your KRA PIN, then you can request for KRA PIN Retrieval and have both your KRA PIN Number and KRA PIN Certificate sent to you. Incase you have forgotten your iTax Password, you can request for KRA PIN Change of Email Address so that you can be able to change your KRA Password. 

Reasons Why KRA iTax Accounts are Locked

kra itax account locked

There exists various reasons why your KRA iTax Account is locked. This is because you are trying to log into iTax Portal using a wrong iTax Password. No need to panick because all locked iTax accounts are unlocked from KRA after every few minutes. Also you might be trying to log into iTax using the wrong KRA PIN number.

Note: Your KRA iTax Account will be locked when you provide either or both of the following credentials:

  • Invalid KRA PIN Number (Wrong KRA PIN number)
  • Invalid iTax Password (Wrong iTax Password)

You need to take note that iTax Portal only gives you 4 attempts to enter the correct KRA PIN number and iTax Password, after which you iTax Account will be locked and you won’t be able to use it for some few minutes.

So, in this article, I am going to address the steps that you should take immediately your KRA iTax Account gets locked temporarily. If you iTax Account gets locked, you will receive the following notification in your iTax Registered email address. 

Dear Taxpayer,

Your KRA Web Portal account has been locked. Please contact KRA Helpdesk for further assistance and support.

Domestic Tax Department
Kenya Revenue Authority

Note: This is a system generated mail. Please DO NOT reply to it.

No need to worry, I am going to show you the steps that you should take to unlock your KRA iTax Account online. Before we continue, you need to ensure that you have the following with you:

  • KRA PIN Number
  • iTax Registered Email Address

First and foremost, you need to ensure that you have with you your KRA PIN Number, if you have forgotten your KRA PIN Number, you can retrieve it online today at Portal through the KRA PIN Retrieval services. If you are looking for a new KRA PIN, you can get it through our KRA PIN Registration services. 

Secondly, you need to have your iTax Registered Email Address. This is the email address that is associated with your KRA PIN on iTax Portal. This is important because the Password Reset will be sent to that email address. If you have forgotten your email address or would like to change it, you can also place Change of Email Address request online at Portal

Now that you have with you the above requirements we can begin the process of How To Change KRA Password For Locked iTax Account. 

How To Change KRA Password For Locked iTax Account

Step 1: Access KRA iTax Portal using

The first thing you need to do is to access the KRA iTax Portal by using the link provided in the above description. 

access kra itax website

Step 2: Enter Your KRA PIN Number

Next, you will be required to enter your KRA PIN number. Click on the “Continue” button to proceed to the next step. 

enter your kra pin number

Step 3: Click on Forgot Password/Unlock Account Link

Next, you will need to click on the “Forgot Password/Unlock Account Link.” This is as illustrated below.

click on forgot password or unlock account

Step 4: KRA Forgot Password

In this step, you will fill in the security stamp (solve the arithmetic question) and click on the “Submit” button. Your new KRA password will be sent to your email address. 

kra forgot password

Step 5: Access Your Email Address

Next, you will need to access your email address in order to get the KRA Password Reset. This is as shown below. 

password reset for kra web portal account

Step 6: Enter KRA PIN, Password Reset and Security Stamp (Solve Arithmetic Question)

Here you will head back to the iTax Portal home page, enter your KRA PIN number followed by the Password Reset then solve the arithmetic question and click on the “Login” button.

enter your kra itax password and security stamp

Step 7: Set your New KRA iTax Password

In this step, you will have to set your new KRA iTax Password. You should put a KRA Password that will be easier for you to remember. You can refer to our article where we shared on How To Change iTax Password During iTax First Time Login. This will help you know how to set KRA Passwords on iTax Portal. Once you have entered your new iTax Password, click on the “Submit” button. 

change kra itax password

Step 8: Password Successfully Changed

In this last step, you will get a notification pop up that your iTax Password has been successfully changed and you can use it to log into your iTax Account. 

kra password changed successfully


An email notification will also be sent.  

Dear Taxpayer,

You have successfully Completed first time login for your KRA iTax Portal account.

Your security question and answer details are as mentioned below.

Security Question:- **** *** ****?

Security Answer:- ********

Kindly remember the security credentials as they will be needed to reset your password in case you forget your password.


Domestic Tax Department
Kenya Revenue Authority

Note: This is a system generated mail. Please do NOT reply to it.

READ ALSO: How To Download KRA PIN Number Online on iTax Portal

So next time your KRA iTax Account is locked, you can follow the above procedures and have the KRA iTax Password changed. Are you in Employment and need to amend your source of income on iTax? Check out our article on How To Add Employment As Source Of Income To KRA PIN On iTax.


Matthews Ohotto is a highly accomplished individual who holds a Bachelor of Business Information Technology (BBIT) degree with Second Class Honours Upper Division from Jomo Kenyatta University of Agriculture and Technology (JKUAT).  He is the Founder of CYBER.CO.KE Portal and the Content Editor at CYBER.CO.KE Blog